Deputy Head of Housing

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YMCA Cheltenham

Deputy Head of Housing

Salary: £46,001 – £57,000 per annum (dependent on skills, experience and qualifications)

Hours: 37.5 per week

Working Pattern: Hybrid

Location: across all YMCA Cheltenham Housing sites

Contract: Permanent

We are seeking an experienced and forward‑thinking Deputy Head of Housing to support the strategic and operational leadership of our housing services. This is a pivotal role, helping to ensure our residents receive high‑quality, safe, and responsive services, while driving continuous improvement across the organisation.

Working closely with the Head of Housing, Policy and Performance, you will lead multi‑disciplinary teams, strengthen compliance and performance, and help shape a culture that is resident‑centred, accountable, and insight‑driven.

• Commitment to ongoing professional development in housing or a related field.
• Strong, current knowledge of UK social housing legislation and regulation.
• CIH Level 4/5 (or equivalent) or a relevant degree.
• Robust safeguarding knowledge (Adults & Children).
• Solid understanding of data protection, UK GDPR, and information governance.

• Practical command of RSH Standards, TSMs, the Housing Ombudsman’s Code, and NHF Code of Governance 2020.
• Confident understanding of housing law and key legislation (Housing Acts, HRA 2017, ASB Act 2014, Equality Act 2010, Data Protection Act 2018/UK GDPR).
• Awareness of core compliance areas: gas, electrical, fire, water, asbestos, and decent/safe homes.
• Skilled in housing management systems, CRM platforms, and Microsoft 365, with strong data interpretation skills.
• Understanding of procurement, contract management, and value‑for‑money principles.

• Significant leadership experience in social housing operations.
• Proven ability to improve operational performance (rent, voids, satisfaction).
• Experience delivering service transformation and digital/process improvements.
• Strong track record leading multidisciplinary teams and contractors.
• Confident working within regulatory frameworks, audits, and self‑assessments.
• Financial acumen, including budget management and forecasting.
• Effective partnership working with local authorities, community safety teams, and support agencies.

• Resident‑centred:passionate about listening, learning, and improving outcomes for the people we serve.
• Leadership & Coaching:inspires confidence, nurtures talent, and sets clear expectations through authentic, accountable leadership.
• Analytical & Insight‑led:comfortable diving into data, exploring root causes, and using evidence to shape decisions.
• Collaborative & Influential:builds strong relationships, navigates complex situations, and negotiates with confidence and empathy.
• Organised & Resilient:thrives in a fast‑paced environment, balancing competing priorities while staying calm and focused.
• Ethical & Professional:champions fairness, safeguarding, and integrity in every interaction.
• Continuous Improvement Mindset:curious, forward‑thinking, and always seeking smarter, more effective ways of working.

ABOUT US

YMCA Cheltenham, founded in 1855, is a registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works sports facilities, affordable housing and other charitable activities.

YMCA Cheltenham is an organisation founded on Christian values and, as such, employees may encounter behaviours, artefacts, or other elements particular to or representative of the Christian faith in their workplace.

As an organisation founded upon the Christian Faith, YMCA Cheltenham draws its Values from the Bible, principally as described in Micah 6:8. Our Values are therefore expressed as follows:

OUR VALUES

YMCA Cheltenham will OPERATE with Equity, Integrity, Openness and Honesty.

YMCA Cheltenham will ENGAGE with Empathy, Kindness, Generosity and Grace.

YMCA Cheltenham will BE Thoughtful, Discrete, Ethical and Respectful to all.
Employees are not required to adhere to the Christian faith, nor any faith, and no such consideration is made by the organisation in employment choices nor in delivering its services – however, we do expect all employees to demonstrate the list of Values shown while in the workplace.

ABOUT WHAT WE OFFER

The organisation recognise that employees need a good balance between work and life. We’re committed to supporting a healthy work–life balance and creating a workplace where people can thrive. Our benefits include:

• 25 days’ annual leave plus bank holidays, rising by up to 5 extra days with service
• Two wellbeing daysper year (pro‑rated for part‑time colleagues)
• Retail discounts and rewardsacross major high‑street and online brands
• Cycle to Work scheme.
• Generous contributory pension
• Company sick pay
• Life Assuranceat two times salary
• Health cash plan, covering optical and dental costs, GP/consultant access, and independent personal, workplace, and financial advice.
• Free use of on‑site sports facilities
• Occupational Health supportand reasonable adjustments where needed.
• Extensive training and development, including opportunities to gain relevant qualifications.
• Regular social eventsfor colleagues and their families
• A supportive, passionate team environment

We are committed to creating a dynamic and diverse workforce and welcome applications from all suitably qualified candidates regardless of their age, gender, disability, race or ethnicity, sexual orientation or faith. We have procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

YMCA Cheltenham is committed to following safer recruitment guidelines.  In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be able to demonstrate they have evidence to be eligible to live and work in the UK.  Successful candidates will need to provide two satisfactory references, undergo a DBS check and demonstrate full employment history. 

YMCA Cheltenham is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all our staff and volunteers to share this commitment.

Role

Deputy Head of Housing

YMCA Name

YMCA Cheltenham

Location

Cheltenham, England,
United Kingdom

Job Type

Full Time, Permanent

Weekly Hours

37.5 Hours

Remote

Hybrid

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