This senior Registry role oversees Complaints and Conduct, Fitness to Study and other casework procedures, alongside the development and review of University Regulations, Codes of Practice and academic governance frameworks. You'll provide expert advice on complex casework, deputise for the Safeguarding and Prevent Leads, and contribute to major service improvement projects including Registry '27.

We're looking for senior HE registry experience, a track record managing sensitive casework or regulatory processes, and strong skills in policy development, stakeholder influence and team leadership. You should be educated to a postgraduate degree level or have equivalent experience. The ability to communicate in Welsh is essential for this post.

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview. Applications will also be considered to carry out this role on a part-time or job share basis.

This post is subject to a satisfactory enhanced Disclosure & Barring Service check.

Closing date for applications: Friday 4^th September 2026.

Committed To Equal Opportunities.

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

Registry,which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
Student Life,which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
Campus Services,responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

Purpose of the Job

The Head of Casework and Regulations, within Registry, is responsible for leading the University's student casework functions relating to Complaints and Conduct, Fitness to Study and Fitness to Practise procedures, and may also provide specialist advice on other casework matters including Academic Appeals, Academic Integrity and Fitness to Reside. The postholder leads the development, implementation and review of University Regulations, Codes of Practice, procedures, frameworks and guidance, ensuring compliance with legislative and regulatory requirements and alignment with sector best practice.

The postholder provides specialist advice and support to staff across the University on complex casework and regulatory matters, contributes to institutional safeguarding and Prevent responsibilities through deputising for the Safeguarding and Prevent Leads as required, and leads staff development and training within their areas of expertise. The role also contributes significantly to Registry and wider University projects, including Registry '27 and systems and process improvement initiatives, ensuring that services, regulations and processes remain effective, compliant and student-centred.

Main Duties and Responsibilities

Specific Responsibilities of the Role

Lead and continuous improve student casework functions, ensuring the fair, effective and timely management of Complaints and Conduct, Fitness to Study and Fitness to Practise procedures in line with University regulations and sector best practice.
Provide expert advice to staff and decision-making panels on complex and sensitive casework, including conduct, complaints, appeals, academic integrity, fitness to reside, fitness to study and fitness to practise cases.
Oversee the development, review and implementation of regulations, codes of practice, policies, procedures and guidance across the student lifecycle, ensuring compliance with legislative and regulatory requirements and sector best practice.
Monitor higher education sector developments, including guidance from Medr, OIA, QAA and other relevant bodies, advising colleagues on implications for policy and practice.
Ensure robust governance for the review, approval and maintenance of regulations, policies and procedures, including consultation, version control and review processes.
Deputise for the University's Safeguarding and Prevent Leads, supporting case management, risk assessment, policy implementation and institutional responses.
Contribute to safeguarding, Prevent and casework training, guidance and awareness activities, ensuring staff can fulfil their responsibilities effectively.
Develop team knowledge, capability and professional practice through coaching, mentoring, training and continuous professional development.
Analyse casework trends, performance data and regulatory developments to identify emerging issues, inform service planning and support evidence-based decision-making.
Prepare reports, briefings and recommendations, analysing casework activity, regulatory developments, risks and improvement opportunities.
Build effective relationships across the University and with external organisations and professional networks to promote good practice and support service development.
Lead and contribute to Registry and University projects, including Registry '27, service improvement, business process review, systems development and curriculum management initiatives, ensuring regulatory and operational requirements are met.
Support the Academic Registrar and senior colleagues in delivering agreed priorities, service improvements and organisational change initiatives.
Manage staff and resources, ensuring effective deployment, clear accountability, high performance and an inclusive working environment.
Undertake other duties appropriate to the grade as required by line management.

Core Responsibilities

Strategic Vision and Leadership

Develop and communicate a clear strategic vision for the service, setting and monitoring KPIs to align initiatives with institutional goals and student needs.
Demonstrate strong leadership by motivating and empowering teams to sustain high performance, particularly during periods of change or increased demand.

Communication and Influence

Use excellent written and verbal communication skills to engage effectively with staff, students and external bodies.
Present complex information clearly and persuasively, maintaining confidentiality where required, to influence decision-making and promote collaboration across the University in support of a cohesive, student-centred service.

Other Duties and Responsibilities

Operational Oversight and Planning

Expertly and strategically manage a service area, including resource and budget management, priority setting, operational oversight, and service development, implementation and evaluation.
Develop, implement and improve workflows and systems across services to enhance effectiveness and ensure compliance with regulations, policies and sector standards.
Effectively line manage teams, implement succession planning through staff development, and address poor performance using appropriate policies and support mechanisms.

Problem Solving and Decision-Making

Analyse complex data to assess service performance, identify trends and inform strategic decision-making.
Apply strong critical thinking, problem-solving and decision-making skills to resolve complex issues, balancing university policies with individual needs, particularly in sensitive or reputationally sensitive cases.
Prepare reports for committees and delivery groups that identify trends, monitor performance, evaluate impact and provide evidence-based recommendations for improvement.

Stakeholder Engagement and Collaboration

Develop strategic relationships with internal and external stakeholders, leading or contributing significantly to regional and national professional networks.
Lead engagement across the University to ensure strategic and operational alignment of service requirements and working practices.
Understand the needs of diverse students and apply equality, diversity and inclusion principles to policy development and oversight of working practices, ensuring equitable support.

Compliance and Risk

Develop, implement, and proactively oversee relevant policies and procedures ensuring the service complies with relevant regulatory standards and institutional requirements.
Become the recognised expert for the assigned service area by developing and maintaining sound knowledge of sector best practice, regulations and legal obligations.
Proactively identify, assess, and manage risks within the service, ensuring effective risk mitigation strategies are in place and regularly reviewed.

Student-Centred Service Focus

Lead collaborative working with Undeb Bangor in relation to the role, to strategically plan promote and develop an excellent student experience.
Proactively identify and implement solutions to enhance service effectiveness and student satisfaction, securing senior buy-in as required.

Other

Participate in performance review and developmental activities.
Comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
Comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.
Please note that there may be a requirement to travel to prospective or current collaborative partners as part of this role, as well as a requirement to occasionally work during unsociable hours to remotely attend Examination Boards/Joint Programme Boards/Boards of studies at overseas partners.

Person Specification

Qualifications/Training

Essential

Educated to postgraduate level, or equivalent and/or possess equivalent professional experience.

Experience/Knowledge

Essential

Senior level HE administration experience of working in a relevant registry function supporting students and academic staff.
Demonstrable experience of managing complex and sensitive casework, investigations or regulatory processes within a higher education or similarly regulated environment.
Experience of developing, reviewing and implementing policies, regulations, procedures, or governance frameworks.
Experience of successful change management, service improvement and the introduction of new systems and processes.
Experience of leading projects and contributing to institutional initiatives involving multiple stakeholders.
Demonstrable experience of managing staff, leading teams and supporting the professional development of colleagues.
Experience of preparing reports, briefings and recommendations for senior managers, committees or governance bodies.
Experience of the use and management of information systems and a high degree of computer literacy.
Sound knowledge of the higher education regulatory environment and a demonstrable commitment to improving services that support the student experience.

Skills/Abilities

Essential

Ability to communicate complex, specialist and sensitive information clearly and appropriately to a range of audiences.
Strong influencing, negotiation and relationship-management skills.
Ability to prepare clear and concise reports, briefings and recommendations for senior managers and committees.
Ability to plan and prioritise resources effectively, balancing competing demands within a complex environment.
Ability to use data and management information to inform decision-making, service planning and improvement.
Ability to lead, motivate and develop staff, fostering a culture of accountability, collaboration and continuous improvement
Ability to manage performance and support teams through change.
Ability to lead the delivery and development of high-quality services within a regulatory framework.
Ability to ensure compliance with relevant legal, regulatory and institutional requirements.
Strong analytical and problem-solving skills, with the ability to exercise sound judgement in complex and sensitive situations.
Ability to interpret and apply regulations, policies and procedures consistently and appropriately.
Ability to identify risks, develop practical solutions and lead service improvements and project activity.

Other

Essential

The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.

General

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Connect with a cause that needs you!

Deputy Academic Registrar: Regulations & Casework