Delivery Manager/Agile Coach

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• London

• Product

• Permanent

This role offers a competitive salary, hybrid working (4+ days per month in the office, mandatory attendance in the London office on Thursdays), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £57,000 - £62,000 per annum

Location: London/Hybrid (4+ days per month in the office, Thursdays mandatory)

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

About the role

• You'll be working in our product, data and technology division - supporting our squads in making sure we deliver value to our half-million members, and help make life simpler, fairer and safer for consumers.
• You'll be using your experience as a delivery manager to achieve great outcomes - typically helping 1-2 squads hands-on, but always coaching them towards increased self-sufficiency as well as contributing to divisional and org-wide initiatives.

Key responsibilities include: 

• Delivery management support for squads - working with squad leads to facilitate a range of planning and delivery activities to improve performance
• Coaching squads and team members to be high-performing and able to run ceremonies and processes themselves
• Developing longer-term plans for the delivery of key outcomes and improving the capabilities of our squads
• Ensuring our teams get all the benefits of agile working practices, but are still able to give confidence to stakeholders about the value they are delivering
• Reporting on, and developing strategies to improve, our delivery metrics.

About you:

• You'll be an experienced agile delivery manager, who has worked across a range of different products, phases and team types, and who has built several resilient high-performing teams.
• You'll be curious and collaborative, wanting to learn more about your craft and about how to help our teams work together on big long-term outcomes
• You'll use data to inform decisions - everything from analytics to financial information to delivery-specific metrics (DORA, velocity, cycle time, OKR confidence), and help encourage this mindset more widely
• You'll be a first-class facilitator, a respected supporter of the teams you work with who helps them communicate with each other more effectively
• You'll have first-hand experience working with all the roles on a multidisciplinary team, but also know how to work with outside stakeholders, including suppliers, where necessary
• You'll have the skills to help teams directly in all sorts of areas, but you'll get most satisfaction when the team have learned to do things for themselves
• You'll have great interpersonal skills that you use to help teams tell the best stories to stakeholders, and also to help unblock teams in sustainable ways that improve our organisation overall.

The interview process for this role involves:-

• An introductory interview on MS Teams (approximately 15-30 minutes) with hiring manager to test job fit, background and including some competency questions.
• An interview on MS Teams (approximately 45-60 minutes) with hiring manager and a Lead Product Manager, consisting of more in-depth, experience-based competency questions.
• A separate scenario-based exercise or interview task (30-45 minutes) for successful candidates with hiring manager and Head of Product - based on the sort of work you would typically doing. We will normally send you the brief for this 2-3 days in advance, along with our top-level questions. We will ask you to talk us through your approach, and ask further about your skills and how you'd apply them in the scenario.

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

• You must meet the essential criteria listed within the Role Profile, to have your application reviewed.
• We are unable to accept applications by email. Only candidates who apply by completing the online application via the careers site will be considered.
• We reserve the right to withdraw this advert at any given time due to the number of applications received.

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