Debt Caseworker
Debt Caseworker
- Hours: 37 hours per week
- Term: This post is initially for a fixed term to March 31st2027
- Location: Based in Hull with cover across East Riding when required
- Salary: £27,111 pro rata, per annum; increasing to £30,743 once training is passed and competence in the role is reached
- Closing date: 5pm on Sunday May 10th, 2026
Citizens Advice Hull & East Riding (CAHER) is a busy, progressive, and dynamic service serving a city and a large rural county. CAHER work together to make a positive difference in the lives of our clients.
The Debt Caseworker role involves collaborating with colleagues delivering front-line debt advice directly to the public and supporting the team leader and supervisor to manage the day-to-day delivery of our busy debt specialist casework service.
The service aim is to support clients by providing debt insolvency options that have a lasting positive change by supporting them to maximise their income, lower their outgoings and increase their capacity to manage their household finances.
You will work in collaboration within a diverse team to ensure that we provide a high-quality customer service from a number of offices and outreaches. In this role you will offer advice via varied service channels including face to face, telephone, outreach, video and digital.
We are looking for commitment, enthusiasm, flexibility and great time management skills and the willingness to learn.
Based in Hull with cover across East Riding when required. There is an expectation that you will work a minimum of 60% of your time from a CAHER office and for a higher percentage if service delivery requires it. There is an expectation that you may need to travel between CAHER offices.
CVs and expressions of interest will not be accepted.
For further details and to download an application form, please see the links below.