ROALD DAHL'S MARVELLOUS CHILDREN'S CHARITY
Office based - Amersham, Buckinghamshire
Full-time
6th February 2026
Database and Operations Officer (Maternity Leave Cover) RESPONSIBLE TO: Director of Finance and Operations HOURS: Full-Time (9am-5pm, Monday-Friday) Part-time considered, min 4 days per week JOB LOCATION: Office based - Amersham, Buckinghamshire CONTRACT: Fixed-term 12-month contract to cover maternity leave SALARY: £26,000 pa PENSION: 7% non-contributory ANNUAL LEAVE: 28 days, plus bank holidays OTHER BENEFITS: Employee Assistance Programme (EAP), Free Parking Roald Dahl’s Marvellous Children’s Charity provides specialist nurses and life-changing support for seriously ill children. Across the UK, over 200 Roald Dahl Nurses care for more than 40,000 children living with complex, lifelong conditions. For many families, the road to diagnosis is complex and uncertain, juggling hospital visits, managing medications, and navigating treatments and tests. They are often under the care of multiple specialists, across different hospitals. Roald Dahl Nurses join families on this journey. They provide coordination of care, emotional support, and a trusted, familiar presence both in hospital and at home. They help families feel less overwhelmed and isolated and more in control. Our vision is that every seriously ill child deserves a Roald Dahl Nurse and fundraising is core to achieving this. Roald Dahl’s Marvellous Children’s Charity is a registered charity in England and Wales (1137409), Scotland (SC054293). A company limited by guarantee. Registered company in England and Wales (7340518). Registered address: 17, Chiltern Business Centre, 63 - 65 Woodside Road, Amersham, Buckinghamshire, HP6 6AA. Roald Dahl is a registered trademark of The Roald Dahl Story Company Ltd. Job Description To provide professional, efficient, and effective database management and administrative support to our team. This role sits at the heart of the organisation, supporting all departments through effective office coordination and helping to ensure the smooth day-to-day running of the charity. The role is instrumental in maintaining a high-quality database, enabling accurate data capture and analysis that supports both fundraising and programme delivery. Key Responsibilities Database Management (Beacon CRM – Fundraising Database) • Manage and maintain the CRM system, ensuring accurate and up-to-date fundraising and programmes data entry. Accurately processing all incoming donations and pledges and ensuring others in the team correctly enter and maintain data. • Develop overall data management structure of supporter records and processes. Develop and maintain information management structures in the CRM system to enable accurate and timely information and reporting. • Adhere to data protection legislation ensuring the way we gather, record and use data is compliant with latest policies, working closely with the Data Protection Officer. • Handle all enquiries received through the CRM system, providing timely and appropriate responses. • Collaborate with internal teams to ensure smooth operation and optimal use of the CRM system. • Generate reports and analytics from the CRM system to track and measure key metrics. • Conduct regular data audits to identify and rectify any inconsistencies or errors in the CRM database. • Training staff members on how to effectively use the CRM system. • Customise and configure the CRM system to meet the specific needs of the organisation. • Monitor and enhance data quality and integrity within the CRM system. • Keep abreast of CRM system updates and new features to maximize its functionality. Operations Administration • Provide administrative support to the organisation. • Managing enquiries received by the charity by post, email, and phone. • Keep a tidy office environment. • Maintain data management processes and procedures to ensure data accuracy, consistency, and security. • Manage and update filing systems, and other organisational documents. • To be main day to day contact for our external IT support contractors and cleaning contractor. • Assist with the coordination and organisation of meetings, events, and travel arrangements. • Prepare and distribute internal communications and correspondences. Finance Administration • Provide administrative support to the Finance team ensuring a system is in place to regularly reconcile the fundraising and finance databases. • Maintain accurate financial records by recording daily financial transactions. • Prepare and process invoices, payments, and expenses. • Monitor accounts receivable and accounts payable. • Provide support during financial audits and examinations Person Specification Attribute 1. Knowledge: Previous knowledge and experience of using a CRM fundraising database Experience of managing a database system in a complex environment Experience of handling large and complex data sets using sensitive personal information Previous experience of working in an office environment performing similar duties Knowledge of data protection and GDPR 2. Skills Excellent verbal and written communication skills Good IT skills Essential (E) or Desirable (D) E E D E D E E Roald Dahl’s Marvellous Children’s Charity is a registered charity in England and Wales (1137409), Scotland (SC054293). A company limited by guarantee. Registered company in England and Wales (7340518). Registered address: 17, Chiltern Business Centre, 63 - 65 Woodside Road, Amersham, Buckinghamshire, HP6 6AA. Roald Dahl is a registered trademark of The Roald Dahl Story Company Ltd. Excellent administrative, organisational, time management and prioritisation skills Analytical and strategic approach to problem solving Finance database knowledge & experience 3. Personal Qualities Confident with excellent interpersonal skills Tenacious, self-motivated with the ability to work well on their own and as part of a team Ability to work under pressure, to target and deadline Good team player who is willing to support others in the team Highly organised with excellent attention to detail Professional, diplomatic, discreet and able to maintain confidentiality E E D E E E E E E How to apply Interested candidates should submit a CV and cover letter outlining their suitability for the role to recruitment@roalddahlcharity.org. The deadline for applications is Friday, 6th February 2026. Formal interviews will be held week from week commencing 16th February. Informal conversations may take place as applications are submitted. Other Information This job description helps the post holder to understand their main duties. It is not exhaustive, and the role’s duties may change from time to time, in discussion with the post holder and consistent with the level of responsibility appropriate to the grade of the post. • Roald Dahl’s Marvellous Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Confirmation of appointment will be subject to a satisfactory standard Disclosure and Barring Service check. • The appointment is subject to the satisfactory completion of a four-month probation period. • Roald Dahl’s Marvellous Children’s Charity is committed to achieving the highest standards of service and employment practice. We give equal opportunity to everyone, regardless of background. While our offices are not currently accessible for people with significant mobility difficulties, we will make all reasonable adjustments to allow the most suitable candidate to perform their role effectively. • The post holder will have the right to work in the UK.