Data Services Manager

Key Responsibilities

• Plan and prioritise team workload, balancing BAU, projects and ad‑hoc requests.
• Coach, support and develop team members through 1:1s and performance meetings.
• Drive data processing optimisation and automation into Salesforce, ensuring reconciled, audit‑ready outputs.
• Oversee Direct Debit processing cycles and HMRC Gift Aid claims; implement appropriate peer review and sign‑off controls.
• Prioritise and supervise the design, mapping, build and test of ETL integrations in Boomi.

Skills, Knowledge and Expertise

• Experience with Salesforce (or similar CRM) and ETL tool (e.g., Boomi); familiarity with basic scripting.
• Hands‑on experience with bulk imports, data quality and reconciliations.
• Practical knowledge of GDPR, BACS Direct Debit processes and HMRC Gift Aid in a fundraising context.
• Strong data management fundamentals: mapping, data quality, governance and documentation.
• Excellent attention to detail; organised, methodical and calm under pressure.

Benefits

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.

About Great Ormond Street Hospital Charity

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