Data and Reporting Officer

Data and
Reporting Officer
Recruitment Pack

Hello & Welcome

Thank you for your interest in this role at Tyneside and Northumberland Mind. We
exist to ensure that everyone with a mental health issue can be in control of their
own  lives  and  get  the  support  they  need  from  people  they  trust.  We  are
passionate that no one should suffer alone, that is why we have been working with
individuals, families, communities and businesses for nearly 30 years.

With 1 in 4 people suffering from a mental health issue, our services and skills of
our  team  are  needed  now  more  than  ever.  We  know  that  each  person  has  a
different  experience  of  mental  issues  and  therefore  needs  their  own  path  to
recovery. That is why we always take  a  holistic approach and look at the whole
person, not just their mental health needs.  We are a motivated and passionate
team, led by the desire to positively impact the wellbeing of individuals.

We have ambitious plans for the future, and we have confidence in the road ahead.
A key element of our future success is having a talented and skilled team, and we
particularly welcome applications from people with relevant lived experience and
those that reflect the diverse communities we serve.

I look forward to hopefully meeting you soon.

Alex Wilson
Chief Executive Officer

Who we are

Tyneside and Northumberland Mind are an independent, local charity that delivers
mental health services across the whole of Tyneside and Northumberland.

We  exist  to  promote  positive  mental  health,  providing  flexible,  responsive  and
sustainable support services to those in the Tyneside and Northumberland area.

We offer a range of services, including counselling, a listening service, wellbeing
groups and training based on the principals of wellbeing, recovery, resilience and
prevention.

Our Values

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Collaborative
Collaborate and work together

Accessible
Accessible and approachable for all

Respectful
Respectful and inclusive of everyone

Empowering
Respectful and inclusive of everyone

Supportive
Supportive through Services and Partnerships

Our Vision

Our vision is for everyone with a mental health problem to be in control of their
own lives and get the support they need from people they trust!

Our Leadership Team

Our  Leadership  Team  ensures  the  direction  and  strategy  set  by  our  Board  of
Trustees is implemented effectively for the benefit of the users of our services.
The team is made up of a forward thinking and dynamic group of professionals who
between them have many years of experience in delivering mental health services,
running charitable organisations, and working closely with both socially excluded
groups and vulnerable people and communities.

Our Board of Trustees

Our Board of Trustees is responsible for our governance and strategic direction
and is led by our Chair Lyn Simpson. Our Board is accountable for everything we
do,  including  settling  our  strategic  direction,  evaluating  our  performance,  and
supporting and empowering our Leadership Team, staff and volunteers. We have
10 trustees on our Board, and they reflect our diverse communities.

The Mind Quality Mark

As part of the National Mind Network, Tyneside and Northumberland Mind (a local
Mind) is assessed by a robust quality assurance framework created and set out by
Mind called The Mind Quality Mark (MQM). MQM sets out the  baseline of best
practice  and  legal  compliance  in  all  areas  of  a  local  Mind’s  governance  and
activities.  To  achieve  the  MQM,  a  local  Mind  must  meet  or  exceed  all  24  key
standards.  We  are  proud  that  Tyneside  and  Northumberland  Mind  has  met  and
exceeded all standards.

About the role

Job title: Data and Reporting Officer

Responsible to: Data, Governance, and Risk Manager

Hours: Part time, 28 hours per week

Based at: Hybrid role (offices in Gateshead and Newcastle)

Contract length: 2 years

Salary: £ £18,918.92 pro rata (£25,000 Full Time Equivalent 37 hours).

Purpose of job:
The  Data  and  Reporting  Officer  will  support  us  in  collecting  and
communicating  data  about  our  support  services.  You  will  help  us  to
demonstrate our impact to commissioners and stakeholders. You will also
help  us  to  design, monitor, and  refine  the  services  we  offer,  developing  a
consistent evaluation and reporting style across a range of projects. In this
role, you will work primarily on the data collection and reporting for a new
project,  our  High  Intensity  Service  User  (HISU)  Pilot  Project.  The  HISU
project  supports  adults  who
frequently  attend  NHS  emergency
departments,  NHS  111  option  2  for  mental  health  crisis,  and  local  Primary
Care Networks within Newcastle and Gateshead.

This  is  an  exciting  new  role  for  the  organisation,  and  you  will  have  the
opportunity to develop other areas of focus in partnership with the Data,
Governance, and Risk Manager. The Data and Reporting Officer role will help
us to enhance how we collect, process, and communicate data across the
organisation. Working with sensitive, confidential, and commercial data, you
will bring technical expertise in building dashboards and visuals to convey
the  impact  of  our  mental  health  services.  You  will  work  closely  with  our
service  delivery  managers,  with  opportunities  to  upskill  colleagues  and
support them with data handling and performance monitoring.

Key Responsibilities

Project Reporting and Evaluation
  Support project evaluation by helping define scope and objectives for

specific projects, gather data, and interpret results.

  Collaborate with project delivery teams to identify, measure, and report

on Key Performance Indicators (KPIs).

  Produce clear, easy to understand reports, visuals, and dashboards with

a consistent style.

  Communicate and transform data for managers with limited technical

expertise.

  Present data reports to demonstrate outcome improvements and

identify risks or gaps in service.

  Help upskill other team members to use tools such as Power BI and

Excel for their own reports.

Administration and Development of Client Relationship Management
Software (CRMs)
  Assist with the administration of our CRMs and databases, including

Charity Log, by refining field sets, carrying out data quality checks and
improvements, fixing inconsistencies, and troubleshooting issues.

  Proactively contribute to improving CRM functionality by identifying
issues, highlighting areas of concern, and suggesting enhancements.

  Support the development and implementation of agreed processes to

improve efficiency and data quality, ensuring best practice in day-to-day
use.

  Help maintain CRM configuration and functionality in line with

organisational needs, implementing agreed changes under the direction
of the Data, Governance and Risk Manager.



Identify training needs within the team relating to CRM use and provide
support with training, helping colleagues apply agreed processes and
good practice in day-to-day use.

Additional Responsibilities
  Assist non-technical teams, helping them to use CRMs correctly,  to

choose and measure KPIs, and to use data tools effectively.

  Assist with routine auditing of data, systems, and processes by carrying
out checks, preparing information, and flagging issues, following agreed
frameworks and guidance.

  Provide technical input for the Data, Governance, and Risk Manager to

support with work on systems and change management.

  Support monthly NHS dataset submissions by assisting with data

cleaning and validation.

  Support the Data, Governance and Risk Manager and wider team with
other tasks appropriate to the role, for example incident tracking,
GDPR compliance, or relevant policy and process reviews.

Person Specification

Essential Criteria
  Strong applied data skills.

  Experience using Power BI, Power Query, Excel, and similar tools.

  Capable of building interactive dashboards which convey key

information simply and clearly.

  Confident ensuring data quality and troubleshooting.

  Patient and supportive when working with non-technical teams.

  Skilled in coaching people without overwhelming them with technical

detail.

  Organised and methodical, with the ability to manage competing

priorities and set clear boundaries.

  Collaborative and respectful, able to work in partnership while

maintaining clarity around roles.

  Proactive about spotting issues and suggesting improvements.

  Good working knowledge of UK GDPR, confidentiality, and data

protection, especially when working with health data and other special
category data.

Desirable Criteria
  Familiarity with NHS reporting or public sector reporting.

  Understanding of health outcomes and/or service delivery models.

  Experience working with Charity Log CRM.

  Experience working or volunteering in a mental health setting.

  Experience working or volunteering in the non-profit or charity sector.

Interested in joining us?

Conditions of Employment
In the light of legislation [Section 8 Asylum and Immigration Act, January 1997],
as a condition of being able to commence employment, the successful candidate
will be required to provide documentation to prove that they are able to work in
the UK. Such documents will include one or more of the following, as appropriate:

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National Insurance number.
Birth certificate or British passport.
Certificate of registration, or naturalisation as a British citizen.
Passport or documentation evidencing citizenship of an EEA country.

Disclosure and Barring Service (DBS check)

This post is subject to a Disclosure and Barring Service (DBS) check.

Training

We are committed to ongoing learning and development for this post. Training and
support will be provided as part of the role, and we will help you get to know our
key systems, such as Charity Log.

Location and travel requirements:

This job is a hybrid role, and you will have the option to work flexibly at home and
on site. You will be required to work a minimum of one day per week at one of our
offices in central Gateshead or central Newcastle. You may be asked to work on
site more regularly as projects require, and some occasional travel may be required
to meet with teams or attend organisational events. Your working pattern will be
agreed with the Data, Governance, and Risk Manager on appointment.

Probation

The appointment is subject to a probation period of 6 months.

Expenses

Out  of  pocket  expenses  will  be  payable  at  rates  set  out  in  Tyneside  and
Northumberland Mind's expenses policy.

Holidays

Holidays are calculated on a pro-rata basis for part time staff. The full time (37
hours)  allowance  on  appointment  is  24  days  +  8  days  bank  holidays  =  32  days
total. Holiday allowance increases with service.

Tyneside and Northumberland Mind pension scheme

Tyneside  and  Northumberland  Mind  has  a  group  personal  pension  plan.  Further
details about the pension plan are available from the HR Advisor.

Diversity, Equity, and Inclusion Statement

Tyneside and Northumberland Mind embraces diversity and promotes
equity of opportunities.

We  are  committed  to  being  an  anti-discriminatory  organisation  and  positively
welcome and encourage applications from diverse and marginalised groups.

Tyneside & Northumberland Mind recognises that there are systemic and individual
barriers which people face in maintaining good mental health, accessing support
and treatment when they need it, and being accepted for who they are in terms
of their mental health. We pledge to do all we can to recognise and tackle these
barriers, and to monitor our progress.

We  strive  to  be  diverse  and  inclusive  in  our  workforce,  and  our  commitment  to
diversity,  equity,  and  inclusion  runs  through  our  employee  experience.   We
promote an inclusive workplace where our staff can bring their full selves to work
and strive to ensure that everyone is offered equity of opportunity to achieve their
full potential.  In recruiting our team, we welcome the unique contributions that
you can bring in terms of your culture, ethnicity, race, sex, gender, age, religion,
beliefs, disability, and sexual orientation.

Tyneside and Northumberland Mind is an Equal Opportunities employer and will
apply objective criteria to assess merit. It aims to ensure that no job applicant or
employee receives less favourable treatment on the grounds of colour, nationality,
religion,  ethnic  or  national  origin,  sex,  marital  status,  sexual  orientation,  age  or
disability  or  is  disadvantaged  by  conditions  or  requirements  which  cannot  be
shown to be justifiable.

Selection criteria and procedures are always reviewed to ensure that individuals
are  selected,  promoted,  and  treated  on  the  basis  of  their  relevant  merits  and
abilities. All employees will be given equity of opportunity and where appropriate
and possible, special training to enable them to progress both within and outside

the  organisation.  Tyneside  and  Northumberland  Mind  is  committed  to  a
programme of action to make this policy fully effective.  Candidates who consider
that they have not been fairly treated should write to the Chief Executive Officer,
Tyneside and Northumberland Mind, 3rd Floor Tru Knit House, 9-11 Carliol Square,
Newcastle upon Tyne, NE1 6UF within seven days of an interview, after which the
matter will be investigated.

Here is how to apply

You will need to provide:
1 x Curriculum Vitae (CV, preferred in PDF format)
Answers to our pre-screening questions which can be found via the application link.

If you are invited to interview:
We will ask interview candidates to complete a short task prior to the interview.
Details of the task will be emailed to you if you are shortlisted for interview.
You will receive a copy of the interview questions, so you know what to expect on
the day.

To submit your application please follow the link below:
https://hr.breathehr.com/v/data-and-reporting-officer-45621

Closing Date for applications will be 25th March 2026 at 23:59pm.
Interviews are anticipated week commencing 6th April 2026.

If you have any questions or require support while applying, please email:
ecaterina.rotaru@tynesidemind.org.uk (HR Advisor)

If you have questions about the role, please email:
jemima.short@tynesidemind.org.uk (Data, Governance, and Risk Manager)

Find us at:
9-11 Tru-Knit House
Carliol Square
Newcastle upon Tyne
NE1 6UF

www.tynesidemind.org.uk