Data and Reporting Officer

Vacancy at Tyneside and Northumberland Mind

Data and Reporting Officer

Salary £ 18,918.92 [PTE]/ £25,000.00 [FTE]

Newcastle Upon Tyne & Gateshead

Details

The Data and Reporting Officer will support us in collecting and communicating data about our support services. You will help us to demonstrate our impact to commissioners and stakeholders. You will also help us to design, monitor, and refine the services we offer, developing a consistent evaluation and reporting style across a range of projects. In this role, you will work primarily on the data collection and reporting for a new project, our High Intensity Service User (HISU) Pilot Project. The HISU project supports adults who frequently attend NHS emergency departments, NHS 111 option 2 for mental health crisis, and local Primary Care Networks within Newcastle and Gateshead.   

This is an exciting new role for the organisation, and you will have the opportunity to develop other areas of focus in partnership with the Data, Governance, and Risk Manager. The Data and Reporting Officer role will help us to enhance how we collect, process, and communicate data across the organisation. Working with sensitive, confidential, and commercial data, you will bring technical expertise in building dashboards and visuals to convey the impact of our mental health services. You will work closely with our service delivery managers, with opportunities to upskill colleagues and support them with data handling and performance monitoring. 

Project Reporting and Evaluation

• Support project evaluation by helping define scope and objectives for specific projects, gather data, and interpret results.
• Collaborate with project delivery teams to identify, measure, and report on Key Performance Indicators (KPIs).
• Produce clear, easy to understand reports, visuals, and dashboards with a consistent style.
• Communicate and transform data for managers with limited technical expertise.
• Present data reports to demonstrate outcome improvements and identify risks or gaps in service.
• Help upskill other team members to use tools such as Power BI and Excel for their own reports.

• Assist with the administration of our CRMs and databases, including Charity Log, by refining field sets, carrying out data quality checks and improvements, fixing inconsistencies, and troubleshooting issues.
• Proactively contribute to improving CRM functionality by identifying issues, highlighting areas of concern, and suggesting enhancements.
• Support the development and implementation of agreed processes to improve efficiency and data quality, ensuring best practice in daytoday use.
• Help maintain CRM configuration and functionality in line with organisational needs, implementing agreed changes under the direction of the Data, Governance and Risk Manager.
• Identify training needs within the team relating to CRM use and provide support with training, helping colleagues apply agreed processes and good practice in daytoday use.

• Assist nontechnical teams, helping them to use CRMs correctly, to choose and measure KPIs, and to use data tools effectively.
• Assist with routine auditing of data, systems, and processes by carrying out checks, preparing information, and flagging issues, following agreed frameworks and guidance.
• Provide technical input for the Data, Governance, and Risk Manager to support with work on systems and change management.
• Support monthly NHS dataset submissions by assisting with data cleaning and validation.
• Support the Data, Governance and Risk Manager and wider team with other tasks appropriate to the role, for example incident tracking, GDPR compliance, or relevant policy and process reviews.

• Strong applied data skills.
• Experience using Power BI, Power Query, Excel, and similar tools.
• Capable of building interactive dashboards which convey key information simply and clearly.
• Confident ensuring data quality and troubleshooting.
• Patient and supportive when working with nontechnical teams.
• Skilled in coaching people without overwhelming them with technical detail.
• Organised and methodical, with the ability to manage competing priorities and set clear boundaries.
• Collaborative and respectful, able to work in partnership while maintaining clarity around roles.
• Proactive about spotting issues and suggesting improvements.
• Good working knowledge of UK GDPR, confidentiality, and data protection, especially when working with health data and other special category data.

• Familiarity with NHS reporting or public sector reporting.
• Understanding of health outcomes and/or service delivery models.
• Experience working with Charity Log CRM.
• Experience working or volunteering in a mental health setting
• Experience working or volunteering in the non-profit or charity sector.

1x Curriculum Vitae (CV, preferred in PDF format) 

Answers to our pre-screening questions which can be found via the application link. 

We will ask interview candidates to complete a short task prior to the interview. Details of the task will be emailed to you if you are shortlisted for interview. 

You will receive a copy of the interview questions, so you know what to expect on the day.   

Benefits

Private health cash back plan, Access to employee
discount scheme, Enhanced pension contribution,
years in service benefits.