Data, Admin & Insight Coordinator
STEVENAGE FOOTBALL CLUB FOUNDATION LTD
16,523 per year
Stevenage FC Foundation, The Lamex Stadium, Broadhall Way, Stevenage, SG2 8RH
Part-time
Listed 1 week ago
Job Description & Person Specification – Community Coach Stevenage FC Foundation – Registered Charity # 1140006 VACANCY – JOIN OUR TEAM Do you believe in everyone having the opportunity to access an active, healthy, and positive life? Would you like to make a difference in your local community? Are you passionate about young people and given them opportunities to positively impact their lives? Stevenage FC Foundation is looking to recruit a Data, Admin & Insight Coordinator to provide high quality and robust support to the wider operation of the Foundation. Job Title: Data, Admin & Insight Coordinator Reports To: Head of Business Operations Location: Stevenage FC Foundation, The Lamex Stadium, Broadhall Way, Stevenage, SG2 8RH Contract: Part-time 25 hours per week, 1-Year Fixed Term contract (opportunity to extend based on organisational requirements) Salary: £16,523 per annum Job Purpose: To provide administrative support to the wider operation of the Foundation. Undertaking daily tasks and longer-term insight to ensure the smooth running of all Foundation activities and that all information for sessions including registration details, payments and ongoing monitoring and evaluation are up to date and processed correctly using appropriate systems. Providing the highest levels of proactive customer service to all beneficiaries, partners and stakeholders that engage with the Foundation in an approachable, friendly, trustworthy and professional manner, with the ability to engage with a variety of different individuals from all backgrounds, understanding the needs of different groups. Travel mileage for work related expenses 23 days annual leave (plus 8 bank holidays) Free onsite car parking (non-matchday) Benefits: As part of your involvement with Stevenage FC Foundation the following benefits are available to staff: • Stevenage FC staff kit provided relevant to the role • A pension scheme is available for eligible applicants • • • • Access to bespoke CPD from partners including Premier League, English Football League Trust, The FA, PFA and others • One match ticket for Stevenage FC home league games • • • Opportunities to work match days at Stevenage FC In-house Employee Assistance Programme – including monthly mental health support Free attendance to all Stevenage FC Foundation sessions Are You Eligible: To be eligible for shortlisting, a candidate must meet the essential criteria (listed below). How To Apply: If you meet the essential criteria (as a minimum) and are interested in applying, please send your CV, along with a covering letter addressed to Carly Weston by email carly.weston@stevenagefcf.com or complete our online application for via the following link - Stevenage FC Foundation Job Application Form – Fill in form Successful applicants will be required to take part in a practical and sit-down interview. Please note, the job will be subject to satisfactory references and relevant DBS checks. As we are diverse organisation that respects differences in race, disability, gender, gender identity, sexual orientation, faith, background, or personal circumstance, we welcome all applications. We want everyone to feel valued and included in the football community and to achieve their full potential. Stevenage FC Foundation is opposed to any form of discrimination and commits itself to the redress of any inequality by taking positive action where appropriate. Job Description & Person Specification – Community Coach Stevenage FC Foundation – Registered Charity # 1140006 JOB DESCRIPTION POST DETAILS: Job Title: Data, Admin & Insight Coordinator Reporting To: Head of Business Operations Location: Contract: Based at Stevenage FC Foundation office, The Lamex Stadium, Broadhall Way, Stevenage, SG2 8RH 1-Year Fixed Term (opportunity for extension based on organisational requirements) Hours: Part-Time, 25 hours per week. Hours typically completed between 8:30-5:30pm Primary Job Purpose: To provide administrative support to the wider operation of the Foundation. Undertaking daily tasks and longer term insight to ensure the smooth running of all Foundation activities and that all information for sessions including registration details, payments and ongoing monitoring and evaluation are up to date and processed correctly using appropriate systems. Providing the highest levels of proactive customer service to all beneficiaries, partners and stakeholders that engage with the Foundation in an approachable, friendly, trustworthy and professional manner, with the ability to engage with a variety of different individuals from all backgrounds, understanding the needs of different groups. Salary: £16,523 per annum DUTIES & RESPONSIBILITIES: Note: The particular duties and responsibilities attached to this post may vary from time to time without changing the general character of the duties or the level of responsibility entailed • Contribute to the effective running of all areas of Stevenage FC Foundation. • Provide high quality customer service, professionally and effectively communicating, both internally and externally through all channels whether at the Foundation office, over the phone, or via email. • Provide administrative support to project staff to ensure that the booking platform is up to date, and that registration information is accurate and available to delivery staff. • Manage and optimise the Foundation’s monitoring and evaluation platforms to ensure accurate, timely and accessible data collection. • Support project staff, management and heads of department with their data capture and input, utilising the systems available to demonstrate the impact of charitable activity. • Support with product development across our platforms to establish new methods and approaches to better capture our impact data. • Provide support to the Head of Business Operations, with stock checks and ordering of stationary and office equipment as and when required. • Assist the Head of Business Operations with low level financial reconciliation tasks including petty cash, and customer bookings. Take responsibility to collate, upload and maintain activities to the Foundation events calendar. • • Support the wider team with other ad-hoc duties as and when required. • Champion best practice linked to the Foundation’s policies and procedures, particularly Safeguarding, Equality, Diversity & Inclusion and Health and Safety. • Attend relevant training and events as and when required. Carrying out such other duties as may be reasonably requested by the line manager, or a Director Compliance with the Company’s Code of Conduct and policies contained within the Staff Handbook Compliance. Job Description & Person Specification – Community Coach Stevenage FC Foundation – Registered Charity # 1140006 PERSON SPECIFICATION: Education/Qualifications Essential Desirable A minimum of 5 GCSE’S including grade 4 (C) or above in English and Maths ✓ Level 3 qualification or equivalent in a relevant subject Business Administration qualification ✓ ✓ Knowledge & Experience Essential Desirable ✓ Experience of customer service and/or working with the general public Experience of business administration Experience of working within a team Experience of communicating professionally with a variety of people representing a variety of roles from a variety of backgrounds Examples of self-motivation and the ability to work on own initiative Working in a professional environment Practical experience of managing data, information operating systems, including monitoring, evaluation and quality assurance frameworks Demonstrate a working understanding on inclusion, equality and anti-discrimination, safeguarding and best practice. ✓ ✓ ✓ ✓ ✓ ✓ ✓ Equalities Essential Desirable Ability to work in a non-discriminatory manner, in accordance with the Stevenage FC Foundation’s Equality & Diversity Policy ✓ Skills & Competencies Essential Desirable Ability to communicate with all potential contacts (staff, managers, public of all ages) whilst presenting a professional image Good level of IT literacy with knowledge of Microsoft packages e.g. Word, Excel, Teams and Outlook Good knowledge, or previous experience on using CRM databases, such as Salesforce, or ABLER. Strong data entry accuracy and attention to detail Ability to analyse data and produce basic insight Ability to create dashboards or reports Understanding of GDPR and data compliance Ability to engage with people from all backgrounds Commitment to providing exceptional customer service whether that be on the phone, via email or in person. Must be willing to wear a uniform appropriate to their duties Be willing to undertake an Enhanced Disclosure and Barring Service (DBS) check ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Job Description & Person Specification – Community Coach Stevenage FC Foundation – Registered Charity # 1140006 Personal Qualities & Behaviours Professional and approachable Team player who is strong at building trusting relationships with customers and colleagues. Work as part of a team, whilst also able to work unsupervised and on own initiative Be self-driven and motivated with the desire to make a real difference to peoples’ lives within the local community A dynamic, hardworking and enthusiastic individual Excellent communication skills including written, telephone and interpersonal Proactive decision maker Takes responsibility for ensuring a high quality of work Essential Desirable ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Demonstrates enthusiasm and is personally committed to achieving agreed objectives ✓ Is receptive to feedback about own behaviour, strengths and areas for improvement Displays a high level of confidentiality Meticulous attention to detail Flexibility and willingness to learn --------------------------------------------------------------------- MANAGEMENT INFORMATION ✓ ✓ ✓ ✓ Document Name Data, Admin & Insight Coordinator Drafted By D. Toyn Effective Date 02.02.2026 Approved By Board n/a Next Review Date 01.02.2027 Job Description & Person Specification – Community Coach Stevenage FC Foundation – Registered Charity # 1140006 Job Description & Person Specification – Community Coach Stevenage FC Foundation – Registered Charity # 1140006