Darlington Volunteers – Volunteering for Health Coordinator
DARLINGTON AND DISTRICT HOSPICE MOVEMENT
St Teresa’s Hospice
Full-time
St Teresa’s Hospice JOB DESCRIPTION 1. JOB DETAILS Job title: Darlington Volunteers – Volunteering for Health Coordinator Grade: Hospice Band 3 Reports & is responsible to: HR Manager Location: St Teresa’s Hospice 2. JOB PURPOSE Main purpose: To develop, set up and deliver the activities of the Darlington Volunteering for Health Hub based at St Teresa’s Hospice, on behalf of the Darlington Volunteers partnership. This post will focus on developing infrastructure to maximise the potential of volunteering within the local health and social care sector, including support with recruitment, selection and compliance checks and centralised induction. Further information: Darlington Volunteers is a funded partnership between lead partner Citizens Advice Darlington, Redcar and Cleveland (CADRC), Darlington Association on Disability (DAD), St Teresa’s Hospice and County Durham and Darlington NHS Foundation Trust Charity. The main aims of the partnership are to: increase volunteer diversity develop local volunteering infrastructure use co-production and support to minimise barriers and increase volunteer voice develop, build and grow NHS Charities County Durham and Darlington Hospital Discharge Programme. Darlington Volunteers is funded as part of the national Volunteering for Health programme that is being delivered in partnership by NHS England, NHS Charities Together and CW+, the official charity of Chelsea and Westminster Hospital NHS Foundation Trust. It is being designed to deliver the recommendations of the NHS Volunteering Taskforce published in June 2023. It will deliver grant funding to around 15 local systems (including Darlington Volunteers) to develop robust volunteering infrastructure, break down barriers and test new volunteering. Volunteering for Health will also use learning from grant-funded systems to increase understanding of the impact of volunteering on healthcare delivery, influence national and local policy making, and develop guidance and best practice for all systems. Page 1 of 7 3. ORGANISATIONAL CHART Hospice Board of Trustees Chief Executive Officer HR Manager (SMT Member) Volunteering for Health Coordinator 4. DIMENSIONS The Volunteering for Health Coordinator will sit within St Teresa’s Hospice HR Team and will work with the HR Manager, HR Adviser and HR & OD Officer. The HR Manager and Director of Services are the project leads for Darlington Volunteers within St Teresa’s Hospice. The Volunteering for Health Coordinator will work with the Darlington Volunteers core partner organisations, and other local stakeholders. 5. KEY RESULT AREAS The Volunteering for Health Coordinator will work with people looking to volunteer in health and social care in the local area, including prospective volunteers for St Teresa’s Hospice, for the other core Darlington Volunteers partners, and for other local partner organisations. Due to the nature and ethos of the funding programme, the exact duties are subject to change based on the evolving needs of the partnership. We envisage that the role will entail the following core duties: Volunteer recruitment and placement Working with Darlington Volunteers core partners to develop and deliver an inclusive, contemporary, clear and supportive pathway to volunteering within health and social care in Darlington Working with local partner organisations and internally at the Hospice to establish volunteer task profiles and agree adverts Advertising volunteer roles using appropriate media and platforms, including implementation and use of a central online Applicant Tracking System (ATS) Processing volunteer applications, including triage of volunteers to appropriate organisations and/or roles Working with partner organisations and with St T’s team leads to agree and facilitate selection processes required for volunteer roles Onboarding and passporting Page 2 of 7 Working with partner organisations and internally at the Hospice to establish compliance and onboarding requirements for volunteering roles Conducting onboarding and compliance checks for all eligible volunteers within St Teresa’s Hospice, and as agreed for volunteers of other partner organisations, working within policies, guidelines and regulatory requirements as appropriate to each volunteering role, including: Identity and right to work checks o DBS checks o o Driving checks o Work history, qualifications and referencing o Completion of onboarding paperwork/forms Investigating feasibility to developing “volunteer passports” to reduce barriers to volunteering and facilitate volunteer mobility within the locality, and implementing where feasible Induction and training Assisting the HR Team to facilitate shared induction and training for local volunteers, including establishing needs and requirements, arranging training sessions, and communicating information to organisations and volunteers. Record keeping and quality assurance Keeping accurate, organised records using computer systems where possible and paper systems where necessary Managing records lawfully in line with GDPR and our general duty of confidentiality, and in accordance with the Hospice’s and Darlington Volunteers’ data protection and retention rules Gathering, storing and sharing data in line with agreed requirements for the Darlington Volunteers partnership and Volunteering for Health programme, including producing prescribed reports Drafting, reviewing and implementing policies and procedures, including standard operating procedures (SOPS), relating to the activities of the Volunteering for Health Hub Participating in audit as required Collaborative working Working with Darlington Volunteers core partners to utilise co-production and best-practice to meet the needs of volunteers and the health and social care organisations they serve Maintaining links with other volunteer support groups within Darlington & District Working alongside and developing partnership working with other local, voluntary sector and statutory bodies engaged in volunteer recruitment. 6. DBS / other checks required: This post is deemed to require a Basic DBS check via the Disclosure and Barring Service. This is due to the fact that the post has access to premises where we care for children and/or vulnerable adults, and/or to confidential records/company finances/financial information. Further information Page 3 of 7 on the Basic Disclosure service is available from https://www.gov.uk/government/publications/basic-checks All employees of St Teresa’s Hospice are required to provide proof of their identity and eligibility to work in the UK. Employees will be required to complete compliance checks in line with our current policy, as relevant to their role, such as providing evidence of professional registration, insurance and qualifications, employment history and references, and health clearance. This job description is intended as a guide to the principle duties and responsibilities of the post. It must not be regarded as precisely defining all duties and will be subject to amendment in the light of developing service needs and changes in health policy. Page 4 of 7 PERSON SPECIFICATION All factors must be measurable and justified by the job KNOWLEDGE AND QUALIFICATIONS 1. Level 2 or higher standard of literacy – equivalent to GCSE grade C/4 or higher (qualification not required) ESSENTIAL DESIRABLE 2. Level 3 or higher qualification in Human Resources 3. Qualification in volunteer management or other relevant subject 4. Understanding of Data Protection legislation including GDPR 5. Understanding of equality and diversity legislation and best practice including Equality Act 2010 6. Knowledge of local area and voluntary sector organisations EXPERIENCE 1. Working directly with the general public, and/or volunteers or prospective volunteers 2. Working in an administrative role 3. Conducting workforce compliance checks (e.g. referencing, DBS, right to work) 4. Working in a charity or other not for profit setting 5. Recruitment advertising for paid or voluntary roles 6. Maintaining record-keeping systems 7. Working with Applicant Tracking System (ATS) software 8. Working with confidential records 9. Working within an HR or volunteering team 10. Writing and reviewing policies and procedures 11. Co-production with service users and stakeholders Page 5 of 7 SKILLS AND COMPETENCIES (demonstrable abilities) 1. Excellent organisation and record keeping skills 2. Excellent communication and interpersonal skills 3. Computer literate; competent with Microsoft Office suite and able to learn new skills under own volition 4. Effective presentation skills 5. Able to communicate compliance requirements in a clear and compassionate way PERSONAL QUALITIES AND MOTIVATION 1. Commitment to the vision, values and mission of the Hospice 2. Understanding of and commitment to equality, diversity, inclusion, and equity 3. Able to work within guidelines and policies with minimum supervision 4. Able to liaise with all sectors of the population with tact and diplomacy 5. Enthusiasm and confidence to promote the work of the Darlington Volunteers partnership and hub 6. Able and willing to work flexibly to meet the needs of the hub and its users, which may include evening and weekend work 7. Comfortable working in a Hospice environment, which might involve incidental contact with patients/service users 8. Able to travel for work within the Darlington area as required, using own or public transport (business use insurance for own transport to be arranged by worker at own expense) Page 6 of 7 Page 7 of 7