Cyber Security Operations Lead

Job reference: 003068

Salary: £60,035 base salary per annum (plus £3,612 London weighting if applicable)

Closing date: 06/09/2026

Department: Client and Member Services

Location: Remote within England and Wales

Employment type: Permanent

Hours Per Week 36.25 hours per week / Open to flexible working

Job posted date: 30/07/2026

Contract Duration: Permanent

Job Description

Location: Remote within England and Wales (potential for in office meeting once a month, maximum)

The Security Operations Lead is accountable for the delivery of operational security outcomes beneath the Head of Cyber Security. This role leads the operational security capability, ensuring effective threat monitoring, investigation, and mitigation of security threats, ensuring the organisational digital posture remains resilient against an evolving threat landscape.

Citizens Advice has established a strategic ambition to be recognized as "best in class" for cyber security within the advice-giving charity sector. The Cyber Security function serves as a pivotal organisational enabler, providing expert guidance to ensure that National Citizens Advice and our local member network build and buy software and infrastructure that is "secure by design."

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants