Customer Success Officer (German fluency)

Posting Details

Job Details

Description

NOW HIRING: Customer Success Officer (German fluency)POSITION SUMMARY:Responsible for supporting the Rainforest Alliance’s business partners along the global supply chain (e.g. manufacturers, packers, traders, retailers and farmers), giving advice to assure compliance with the standards, policies and requirements of our programs, including traceability, claims and supply chain requirements. Uses best practice Customer Success processes to optimize customer experiences, meet team goals and grow the mission impact of the organization.  Relationship management and customer satisfaction are guiding principles in this work.

WHAT YOU WILL BE DOING

:

The Rainforest Alliance’s Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate:

• Promptly respond to inquiries and provide information to companies on the implementation of certification, traceability and claims requirements by email, phone calls and live chats in multiple languages;
• Review and approve claims requests for certified products and promotional materials;
• Provide training as needed – via phone calls, webinars, and occasionally in person – to company partners and internal colleagues on our requirements and systems;
• Collaborate internally with other teams such as Technology, Standards, Product Development, Corporate Engagement & Partnership and Marketing & Communications to provide outstanding support to companies;
• Share inputs and feedback for customer success processes, reporting etc. as appropriate internally to support continuous improvement activities; and
• Other duties and projects as assigned.

WHAT WE ARE LOOKING FOR: 

• Education:Bachelor’s degree or higher preferred (but not a must)
• Work Experience:Minimum 1-2 years of relevant experience, such as customer service, sales, marketing or communications
• Communication Skills:Excellent writing, editing and verbal communication skills inEnglish and German,additional fluency inPolishis a plus
• Computer Skills:Proficient in Microsoft Office and internet applications
• General Work:Strong organizational skills to manage multiple priorities in a time sensitive manner, excellent interpersonal skills, customer orientation and strong attention to detail
• Mission:Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture preferred
• Travel Requirements:Ability to travel up to 10% per year, including internationally

BENEFITS OF WORKING AT THE RAINFOREST ALLIANCE: 

• Be a part of a global organization with a strong mission and a collaborative, respectful, and accountable culture.
• Enjoy opportunities for professional growth and career development.
• Benefit from remote working flexibility and flexible hybrid working environment.
• Receive a competitive salary package.

• A favourable time‑off policy, including annual leave and Resilience Days, to help you recharge and balance life outside of work.

• Prioritize your wellbeing. We have numerous ways to promote work-life balance, so you get the chance to take some time off, recharge, and remain at your best. This includes:

  • Resilience and personal leave days
  • Employee assistance programs
  • Wellbeing activities
  • Sabbatical opportunities.

Apply now and let’s grow together. We look forward to hearing from you and exploring how your skills can help us advance our mission.Level: 5Deadline: 20 March 2026Notes: Only candidates legally authorized to work in the Netherlands will be considered.If you have any questions about the job vacancy, please contact the HR department: recruitment@ra.orgThe Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.