Head Office

Customer Services Advisor (Bank)

Customer Services Advisor (Bank)

Hereford Hospital | Bank | Ad-hoc

£12.84 per hour 

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Customer Service Advisor at our Contact Centre, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.

As a Customer Service Advisor, you will: 

• Expertly handle all contact with our customers

• Make good use of a number of channels, including calls, emails, live chat and social media

• Ensure the customer journey is always seamless

• Be part of an exciting, varied and dynamic environment

• Bring your skills to deliver excellent customer service, every time

Helping you feel good. 

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Join Nuffield Health and create the future you want, today.  

It starts with you.  

Key information about the role.

Working hours will be subject to need up to 37.5 hours, Monday-Friday 09:00-17:00 with additional evenings when required however ample notice would be given.

Please remember to inform your line manager when making your internal application.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.