Customer Service Representative
28 Jul 2026, 20:42
Career Opportunity: Customer Service Representative (Adventist Risk Management)
Adventist Risk Management® (ARM), the official insurance and risk management company for the worldwide Seventh-day Adventist Church, is seeking a full-time Customer Service Representative to join its Client Care team in St Albans, England.
Adventist Risk Management® (ARM), the official insurance and risk management company for the worldwide Seventh-day Adventist Church, is seeking a full-time Customer Service Representative to join its Client Care team in St Albans, England.
The successful candidate will support Account Executives by assisting with policy renewals, preparing insurance documentation, processing certificates of coverage and providing general administrative support.
This is an office-based position located at the Trans-European Division offices, 119 St Peter’s Street, St Albans.
Key Responsibilities
The Customer Service Representative will:
-
Provide excellent customer service to clients by telephone, email and in person.
-
Prepare certificates of coverage accurately and within the required timescales.
-
Work with Account Executives, Underwriters, Producers and other team members to respond to client requests.
-
Maintain organised files and records for the Account Executive team.
-
Assist with insurance applications, policy renewals and policy changes.
-
Review policies and applications for accuracy and request corrections where necessary.
-
Prepare and maintain schedules of insurance.
-
Support billing processes, including sending invoices and statements, collecting payments and responding to billing enquiries.
-
Process insurance applications using ARMprotect and Travelhub.
-
Provide general administrative support and carry out other duties as required.
Qualifications and Experience
Applicants should ideally have:
-
A Levels.
-
A bachelor’s degree in a business-related subject.
-
At least two years of successful secretarial or general office experience.
-
Previous experience within the general insurance sector.
The successful candidate will also be expected to complete the Certificate in Insurance — Cert CII within two years of beginning the role.
Fluency in Korean, Japanese, Tagalog or Bahasa Indonesia would be beneficial, although this is not essential.
Personal Qualities
ARM is looking for an individual who:
-
Is self-motivated, resourceful and able to work independently.
-
Can work effectively in a fast-paced environment.
-
Can prioritise tasks and manage time-sensitive responsibilities.
-
Demonstrates the qualities of an effective team player.
-
Is committed to providing a professional and responsive service to clients.
Employment Details
Location: Trans-European Division, 119 St Peter’s Street, St Albans, United KingdomWorking hours: 36.75 hours per weekSalary: £27,738.12 to £34,315.20 per annum
Applicants must have the legal right to work in the United Kingdom.
How to Apply
Interested applicants should email their curriculum vitae to rfiddis@adventistrisk.org. or apply online via the link here -
https://jobs.dayforcehcm.com/adventistrisk/CANDIDATEPORTALThe closing date for applications is Saturday, 8 August 2026.
Adventist Risk Management® (ARM), the official insurance and risk management company for the worldwide Seventh-day Adventist Church, is seeking a full-time Customer Service Representative to join its Client Care team in St Albans, England.
Adventist Risk Management® (ARM), the official insurance and risk management company for the worldwide Seventh-day Adventist Church, is seeking a full-time Customer Service Representative to join its Client Care team in St Albans, England.
The successful candidate will support Account Executives by assisting with policy renewals, preparing insurance documentation, processing certificates of coverage and providing general administrative support.
This is an office-based position located at the Trans-European Division offices, 119 St Peter’s Street, St Albans.
Key Responsibilities
The Customer Service Representative will:
-
Provide excellent customer service to clients by telephone, email and in person.
-
Prepare certificates of coverage accurately and within the required timescales.
-
Work with Account Executives, Underwriters, Producers and other team members to respond to client requests.
-
Maintain organised files and records for the Account Executive team.
-
Assist with insurance applications, policy renewals and policy changes.
-
Review policies and applications for accuracy and request corrections where necessary.
-
Prepare and maintain schedules of insurance.
-
Support billing processes, including sending invoices and statements, collecting payments and responding to billing enquiries.
-
Process insurance applications using ARMprotect and Travelhub.
-
Provide general administrative support and carry out other duties as required.
Qualifications and Experience
Applicants should ideally have:
-
A Levels.
-
A bachelor’s degree in a business-related subject.
-
At least two years of successful secretarial or general office experience.
-
Previous experience within the general insurance sector.
The successful candidate will also be expected to complete the Certificate in Insurance — Cert CII within two years of beginning the role.
Fluency in Korean, Japanese, Tagalog or Bahasa Indonesia would be beneficial, although this is not essential.
Personal Qualities
ARM is looking for an individual who:
-
Is self-motivated, resourceful and able to work independently.
-
Can work effectively in a fast-paced environment.
-
Can prioritise tasks and manage time-sensitive responsibilities.
-
Demonstrates the qualities of an effective team player.
-
Is committed to providing a professional and responsive service to clients.
Employment Details
Location: Trans-European Division, 119 St Peter’s Street, St Albans, United KingdomWorking hours: 36.75 hours per weekSalary: £27,738.12 to £34,315.20 per annum
Applicants must have the legal right to work in the United Kingdom.
How to Apply
Interested applicants should email their curriculum vitae to rfiddis@adventistrisk.org. or apply online via the link here -
https://jobs.dayforcehcm.com/adventistrisk/CANDIDATEPORTALThe closing date for applications is Saturday, 8 August 2026.