Head Office

Customer Service & Business Administrator

Customer Services & Business Administrator

Brentwood Hospital | Customer | Permanent | Full Time | Up to £28,000 per annum depending on experience

Are you a confident, customer-focused administrator with a passion for delivering outstanding service? If so, you could be exactly what we’re looking for. Join the UK’s largest healthcare charity and become part of a talented team making a real difference to the nation’s health.

This is a fantastic opportunity to play a vital role in supporting patient services while taking the next exciting step in your career.

As a Customer Services & Business Administrator, you will be proactive, resilient, and comfortable working in a fast-paced business support environment. You will have excellent interpersonal skills, enabling you to build strong working relationships with key stakeholders, collaborate effectively, and positively influence colleagues.

You will also demonstrate strong IT proficiency, particularly in Microsoft Teams, Outlook, and Excel. Previous experience in a similar role or relevant qualifications would be advantageous; however, full on-the-job training will be provided.

Key responsibilities (including but not limited to):

• Managing patient enquiries via telephone, email, and face-to-face interactions

• Providing treatment quotations and booking patient appointments

• Processing payments using card payment systems

• Accurately recording patient information on the hospital’s internal systems

• Scanning clinical notes and supporting the provision of information to the clinical coding team

An understanding of healthcare environments and clinical specialities would be beneficial, though not essential.

You will play a key role in ensuring the smooth day-to-day operation of the service, representing Nuffield Health as a confident, professional, and capable team member. You will be expected to adhere to all policies and procedures, consistently championing the Nuffield Health brand and values, while proactively supporting the wider team with additional and ad hoc duties when required.

To succeed in this role, you will have:

• Excellent organisational and communication skills

• A reliable, professional, and career-focused approach

• Strong ability to prioritise and manage workload effectively

• Experience engaging with stakeholders at all levels

• Good numeracy skills and attention to detail

• Resilience, with the ability to remain calm under pressure

• A commitment to continuous improvement and personal development

• The confidence and capability to handle and de-escalate challenging situations

The ability to start at short notice would be advantageous.

Helping you feel good.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We review applications as they are received and reserve the right to close this advert early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

It starts with you. 

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.