Customer Service Assistant

£12.60 per hour (pay award pending 1/4/26)

• Your Charity Investing Every Penny You Spend Into A Healthier & Happier West Lothian
• Xcite @ Deans CHS -closed for maintenance from 10th March
• Xcite Whitburn- The pool will be closed on Sunday 22nd March from 13:30 onwards.

Job Reference:

BSCGOLF24

Hours Of Work:

Monday, Wednesday and Friday 10am - 6pm,

24 hours per week, with some flexibility over days worked.

Seasonal fixed-term appointment from end of April 2026 until 30th September 2026

Benefits:

• Free Xcite Membership & discounted family membership

• Cycle to Work Scheme

• up to 33 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees

• Discount store vouchers through our Benefits Portal

• Company Pension contributions up to 15% of your salary

• Uniform provided

Salary:

£12.60 per hour (pay award pending 1/4/26)

Are you passionate about providing excellent customer service in a scenic environment? Do you enjoy interacting with people while working in a beautiful setting within Balbardie Park, Bathgate? If so, we want you to join our team as a Seasonal Customer Service Assistant at our golf cabin!

You will play a key role in ensuring that our members and guests have an exceptional experience. You should have a willingness to be flexible and assist with other tasks within the leisure centre when weather conditions impact golf play.

Working 24 hours per week on a fixed-term contract from the end of April 2026 until 30th September 2026.

Job Purpose – overview:

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Key Responsibilities:

• Welcome and assist customers in a friendly and professional manner

• Handle customer inquiries, providing accurate information about our services and facilities

• Take bookings & process payments

• Ensure the golf cabin is clean, organised, and well-stocked with essential items

• Assist customers with golf-related equipment

• Provide general assistance and ensure a positive experience for all visitors

• Work alongside a dedicated team to maintain high standards of customer care

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