Customer Service Assistant at Xcite Polkemmet Country Park

• Your Charity Investing Every Penny You Spend Into A Healthier & Happier West Lothian
• Xcite Whitburn -Pool, sauna and steam room will be closed from 13:30 on the 14th March due to a party.

Job Reference:

CSAPCP6

Hours Of Work:

20.5 hours per week - Friday 16:00 - 20:00 and Saturday 7:30 - 18:00 plus 6 hours flexible

Benefits:

Free Xcite Membership & discounted family membership

Cycle to Work Scheme

up to 34 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees

Discount store vouchers through our Benefits Portal

Company Pension contributions up to 15% of your salary

Uniform provided

Salary:

£12.60 per hour

Are you passionate about delivering outstanding customer service?  Do you enjoy engaging with people of all ages and abilities and thrive in a vibrant, sports & fitness setting? If so, we’d love for you to join our team as a Customer Service Assistant at Xcite Polkemmet Country Park!

In this role, you’ll be at the heart of our operation, welcoming members and guests, providing exceptional service, and ensuring everyone enjoys a first-class experience. You’ll bring enthusiasm, flexibility, and a proactive approach to supporting the team and assisting with a variety of tasks.

This is a fantastic opportunity for someone who loves sport and leisure, takes pride in creating positive customer experiences, and enjoys being part of a lively and supportive environment.

Job Purpose – overview:

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Key Responsibilities:

• Welcome and assist customers in a friendly and professional manner
• Handle customer enquiries, providing accurate information about our services and facilities
• Ensure the business areas are clean, organised, and well-stocked with essential items
• Provide general assistance and ensure a positive experience for all visitors
• Work alongside a dedicated team to maintain high standards of customer care
• Setting up and taking down sports equipment for various activities and classes
• Carrying out regular cleaning duties to maintain hygiene and presentation standards
• Delivering excellent customer service by assisting with enquiries and promoting centre services
• Ensuring all health and safety guidelines are followed at all times

Click here to view the full Job Description

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