Customer Retention Executive

Hours: 35 per week (Hybrid; 2 mandatory days per week in the office, Monday and Tuesday)

Salary range: £22,932 plus possibility to earn commission on sales (£3,500 + per year on-target earning) Per Annum

At the British Red Cross, we’re looking for an outstanding customer service teammate. Can you sell first aid courses and products while nurturing relationships to encourage additional sales?

Your work will be crucial in developing the uptake and renewal of first aid training courses across the UK. Directly ensuring the public are educated on how to treat someone in an emergency.

You’ll focus on engaging with first aid training customers who have previously attended a course and whose qualifications are expiring. You’ll register them to renew first aid training sessions. Ensuring their skills are up to date and that they are ready to help anybody in need during and emergency.

You’ll optimise outbound call and email opportunities by leveraging data-driven insights. Thus, you can personalise communication, enhance customer engagement, and proactively address customer requirements. You’ll build excellent customer relationships and look to enhance customer satisfaction. You’ll communicate with your customers via a range of channels, particularly by telephone and email.

You’ll work within the sales department, which is home to our sales, retention, key accounts and service teams. You’ll also work closely with a range of other support services for Red Cross Training. This includes our resource planning, venues, training, marketing and field-based teams.

Your dedication will ensure Red Cross Training remains a market leader in the provision of first aid training.

• Excellent customer service experience and you relish the opportunity to work towards achieving targets.
• You’ve previously worked in a sales / business development role.
• You’re IT literate with a range of packages / programs.
• A positive personality and a 'can do' attitude where you're always looking to find solutions.
• You're excited by the chance to work alongside a passionate and diverse team, ensuring inclusive practice and promoting diversity.
• Strong communication skills and enjoy talking to different people daily.

Interested? Closing date for your application is 23.59 on Monday 9th March 2026.
 

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance:Access to mental health and wellbeing assistance.
• Team Working:Champion our mission in a collaborative team.