Customer Operations Manager - 18.5 hours per week

Stokewood

Post Title: Customer Operations Manager

Sites: BH Live Active - Stokewood

FTE Salary: £32,135 per annum

Actual Salary: £16,067.50 per annum

Hours: 18.5 hours per week

Contract Type: Permanent

Closing date for reception of applications: 29.3.2026

The role:

BH Live is recruiting for a Customer Operations Manager to join our team at BH Live active, Stokewood. Our Customer Operations Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe. You will have day-to-day responsibility for the operations of our centre.

To learn more about the site and take a tour, please click here.

You will:

• Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
• Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
• Open and close the building.
• Carry out visual building inspections of the building and report any issues to our technical team.
• Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty

To be successful you will need:

• Confidence
• Good organisation skills, with good attention to detail.
• Great people skills, be proactive with great communication skills.
• A customer focussed approach.
• Commercial acumen
• Your NPLQ qualification

Previous experience in a similar role is highly desirable.

Please click here to view the full job description

Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays.

We offer:

· Onsite parking

· Training and development opportunities

· BH Live Active - Gym membership

· Health cash plan

· Employee Assistance programme

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About us:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

· More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

· Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

· Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply:

All applications are to be made via the BH Live Careers site - https://careers.bhlive.org.uk/

The full job description for the role can be found on the BH Live Careers site.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.