Customer Expert (Digital Banking)

Job Specifics

• Reference No:CD385
• Location: Glasgow City Centre
• Hours:Full Time 40 hours per week (Monday to Saturday between 7.00 am and 9.00 pm, Sunday 10.00 – 5.00 pm. Please note you must be able to work any shifts between these times)
• Salary: £25396.80
• Closing Date: Friday 30th January 2026
• Why should you apply for this role:Strong company reputation

Job Overview

Helping our banking customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

Main Duties & Responsibilities

Key Tasks

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking which can bring challenge and reward.
• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

Employer Expectations

Skills/Knowledge/Experience etc

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A digital first mindset that will help us achieve companywide expectations and brand growth.
• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

Qualifications/Tickets/Licences Required

• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks
• 3 year employment history check