Customer Experience Officer

Generous Holiday Entitlement

Paid Volunteering Days

Discount Scheme from 1000’s Retailers

Salary £30,455 - £34,822

Location Greenock

This is a Temporary, Full Time vacancy that will close in 2 days at 12:00 GMT.

The Vacancy

• 35 hours per week
• Temporary for 6 months
• Excellent benefits including 38 days of annual leave, an employee health and wellbeing plan and access to the Scottish Housing Associations Pension Scheme.
• Closing Date: Monday 30th March 2026 at 12pm

We are looking for an enthusiastic and customer-focused Customer Experience Officer to join our high-performing team.

As a Customer Experience Officer, you will be the first point of contact for our customer enquiries received across a variety of platforms including telephone, email, webchat, social media, and online portal. You will play a key role in delivering a consistently high standard of service, ensuring that all enquiries are managed effectively, empathetically, and wherever possible, resolved at first point of contact.

You will be expected to demonstrated a patient, friendly, and solutions-focused approach, contributing to the team's strong track record of customer satisfaction and helping to uphold the safety and wellbeing of our customers and communities.

Key Responsibilities: 

• Respond promptly and professionally to all customer enquiries across multiple channels.
• Aim to resolve issues at first point of contact, escalating only where necessary.
• Support the lettings and allocations process, including guidance on housing applications and bidding.
• Promote and support customers in accessing digital services and self-service tools.
• Gather feedback and contribute to service improvement initiatives.
• Work collaboratively with internal teams and external partners to ensure a seamless customer experience.

To view the full role profile, please download a copy of the Customer Experience Officer role profile below.

To apply, please click "Apply Now" to the right-hand side by the closing date on Monday 30th March 2026 at 12pm

The Company

RCH Group consists of River Clyde Homes (RCH) and its subsidiary, Home Fix Scotland Ltd (HFS).

River Clyde Homes is an affordable housing provider that owns and manages over 6,100 homes and provides factoring services to a further 2,200 customers in the Inverclyde area. RCH is the parent company and is supported by its subsidiary company, Home Fix Scotland, who provide a repairs and maintenance specialised service to RCH customers. RCH Group currently employs 295 members of staff, including 59 specialist trade operatives.

RCH Group’s vision is 'Improve Lives and Places' and our purpose and values underpin everything we do. We pride ourselves in investing in our employees and the wider community.

Benefits

Depending on the organisation you apply for, you will enjoy a generous benefits package some of these include:

For more organisation specific benefits please see our documents section.

Documents

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Published

a day ago

Closing

in 2 days

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