Customer & Business Support Assistant

Customer & Business
Support Assistant
Permanent Full Time Position

Location: Dumfries & Galloway (primarily home based with some regional travel) with a
requirement to attend training and meetings in Dumfries

Salary range: £22,932 - £28,947 + competitive benefits package

Hours:  35 hours, working Monday to Friday, 9am to 5pm, with one hour (unpaid) lunch
break

About Us
Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across
Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to
‘create great places to live’ by providing good quality, well maintained, and affordable homes.

As a community-based association, we place our tenant facing services at the heart of the
communities we serve.  Our ‘Hub, Home & Roam’ working model allows our team to work
flexibly, ensuring they can be where they’re most needed, supported by the right tools and
resources to deliver on our commitments to tenants and communities.

The Role
Our Customer and Business Support colleagues are at the forefront of our housing services
provision, providing a helpful and responsive first point of contact service through a range of
channels. You’ll be dealing with tenancy related enquiries, housing applications and offer
signposting advice. The role also performs a variety of business administration support tasks
and requires someone who is highly organised and IT proficient, who can manage changing
priorities and work effectively both independently and as part of a team in a remote
workforce.

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What We’re Looking For
What’s really important is that you have a strong commitment to excellent service delivery
and are highly organised in your approach. Experience in a similar customer service similar
role would be an advantage and admin experience and IT skills across a range of packages
are essential.

The ideal candidate will:

•  Have knowledge of the housing sector and/or customer service

•  Be comfortable working with a high degree of autonomy

•  Possess strong customer service skills and able to handle challenging situations with

empathy and professionalism

•  Be highly organised with excellent time management skills and the ability to plan

tasks and projects.

•  Be ICT proficient, particularly across Microsoft packages.

•  Be confident to take ownership of issues and proactively seek solutions.

We value potential and a commitment to learning and encourage applicants who may not
possess every requirement to find out more.

As a home based role, the ability to work from home in a suitable space, along with access
to broadband is required. A willingness and ability to travel to accommodate meetings or
training sessions will also be necessary.

Please take a look through the role profile for more information about the role, what’s
required, and the skills and competencies we’re looking for.

Working With Us:
Along with a supportive work environment and a collaborative culture, we offer generous
benefits and a great work/life balance.

•  Competitive pay and rewards

•  Matched pension contributions up to 8% and life cover of 3 x salary

•  Salary sacrifice options for pension contributions

•  8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a

Christmas closure

•  Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata)

throughout the year to offer greater flexibility and support to health and work/life

balance

•  Westfield Health Plan – contributions towards a range of services including dental,

optical, therapies, counselling and wellbeing services.

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•  Employee discounts including Blue Light card, cashback and high street retail and

gym discounts

•  Family friendly policies

•  Flexible working and a Hub, Home and Roam working model

•  Support for continuous professional development and protected learning time

•  Strong values-based culture offering autonomy and empowerment

•  Paid volunteering days

•  Long service rewards

•  Professional fees - Loreburn will reimburse one set of annual fees paid by employees

for membership of professional institutions when such membership is directly

relevant to our work

For a confidential chat about the role, please contact Caroline Smith, Customer and
Business Support Manager, on 07872 127019 or carolines@loreburn.org.uk,
or Sarah Thomson, Customer and Business Support Officer, on 07880 035301 or
saraht@loreburn.org.uk

How to Apply
Apply by completing the online Recruitment Application Form which can be accessed here

Closing date for applications: Monday 16 February 2026 at 9am

Interview date:  Monday 23 February 2026

We’re committed to making our recruitment practices as accessible as possible for
everyone, this includes making any necessary adjustments. If you need us to do anything
differently as part of the recruitment process, please let us know.

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