Customer Access Advisor - 12m FTC

Coastline House, Redruth

Circa £25,877.80 per annum pro rata

26 and 30

15 Jun 2026

Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment. Please note, if we have asked for a cover letter and you have not submitted one, your application will be automatically rejected and you will not be shortlisted. Anticipated closing date: 15 June 2026 Anticipated interview date: 30 June 2026 Copy and paste this URL to view the Role Profile. https://www.coastlinehousing.co.uk/documents/577/Customer_Access_Advisor_Role_Profile.pdf

About Coastline

Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping. Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do. Please notify our recruitment team if you would like: • Help accessing the job information; • Need the application details in a different format; • Require any adjustments to the application process to support any disabilities or different needs you may have If we have advertised for a full-time position but your preference is to work part-time or flexibly, please do give us a call so we can discuss these options with you. While some roles do require a full-time postholder, wherever we can accommodate a flexible way of working we will do so for the right candidate. It is more important to us that we have the right people in our organisation, rather than just people who can work full-time.

About the job

Role 1: 26 hours Week 1 - Monday - Wednesday 08:30 - 16:30 Thursday 08:30 - 12:00 Week 2 – Monday – Wednesday 09:00 - 17:00 Thursday 09:00 - 12:30 Role 2: 30 hours Week 1 - Monday - Tuesday 08:30 - 16:30 Thursday - Friday 08:30 - 16:30 Week 2 - Monday - Tuesday 09:00 - 17:00 Thursday - Friday 09:00 - 17:00 The successful candidates will be responsible for delivering outstanding customer service and providing first-point resolution for our valued customers and stakeholders. This is an exciting role which will give you a real insight into each and every aspect of Coastline, with each day presenting unique challenges and experiences. We are looking for 2 Customer Service Advisor's on 12 month FTC with previous experience in customer service roles, preferably in a similar industry, with strong problem-solving abilities, the ability to use your own initiative, and the capacity to handle urgent situations effectively. You will have proficient IT skills, including knowledge and experience of a range of Microsoft applications and will be familiar working with digital information, social media and systems. You will possess excellent communication skills, both written and verbal, and be comfortable handling a high volume of telephone calls. If you are passionate about delivering exceptional customer service and possess the skills and attributes outlined above, we encourage you to apply for this exciting opportunity. Please note, if we have asked for a cover letter and you have not submitted one, your application will be automatically rejected and you will not be shortlisted. To apply for this role please click on the button below and submit a CV and covering letter on the links provided. Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline.

Are you related to or closely connected to any existing Coastline, customer, colleagues or NED's?

If yes, please give details (name, role and relationship to you) of the connection you are declaring.

Are you a Coastline customer?

If yes please provide your address

Are you closely connected to any service or business supplying services or products to Coastline? If yes, please state who.

Is there any reason why this declaration should be considered confidential? If yes, please provide details.

Do you have a full UK driving licence?

Please state where you saw this vacancy advertised.

Do you have a registered disability or other recognised health condition? Please note Coastline is a Disability Confident Leader and we automatically shortlist candidates who meet the essential criteria and have declared a disability. We will ask you about any specific adjustments you may need prior to interview, if applicable.

Do you require sponsorship to work in the UK?

CV upload

Cover letter upload

Anything else to upload?

By submitting your application you authorise us to process your data in line with our privacy policy