Cultural Venues Assistant

This post plays a key role in our cultural offers, ensuring the smooth running of front-of-house services, administration, and venue support. This role provides essential support across customer service, event delivery, room bookings, and private hires, helping to maintain a welcoming and professional environment for visitors, clients, and performers. Additionally, the role assists with marketing, social media, and promotional activities to enhance audience engagement and awareness of the cultural programmes.

Pay Details: Grade 4 SPC 6 – 7 - £25,989 - £26,403

Hours of Work / Working Pattern: Mon – Sun – Evening and Weekend Work is required

Main Place of Work: Penarth Pier Pavilion

Temporary Reason: NA

The Vale of Glamorgan Council is seeking a motivated and customer‑focused Cultural Venue Assistant to play a key role in delivering high‑quality cultural experiences across our venues. This is an exciting opportunity to work at the heart of our cultural offer, supporting events, performances, and community activities while helping to create a welcoming and professional environment for all.

About the Role

The Cultural Venue Assistant provides essential front‑of‑house, administrative, and operational support to our cultural venues. You will be the first point of contact for visitors, audiences, artists, and clients, ensuring excellent customer service while supporting the smooth delivery of events, room bookings, and private hires. The role also contributes to marketing, social media, and audience engagement initiatives to promote our cultural programme.

You will work closely with the Cultural Venues Co‑ordinator, Wider Libraries and Cultural Services colleagues, and a wide range of internal and external stakeholders.