CRM Product Owner

Key Responsibilities

• Manage and optimise the CRM system (Microsoft Dynamics) so it meets organisational needs and supports accurate, efficient data use.
• Oversee CRM integrations and data workflows with external partners and digital platforms to ensure data flows correctly and securely across systems.
• Monitor and improve data quality by implementing hygiene routines, deduplication and compliance processes that ensure supporter data accuracy.
• Collaborate with colleagues across Fundraising, Digital and Finance to ensure data processes enable effective campaigns, income tracking and supporter engagement.
• Own the operational development and continuous improvement of the CRM, ensuring it supports reliable data, efficient processes and better supporter journeys.
• Supervise staff and / or volunteers to ensure appropriate training and high performance.
• Own the delivery of the team against established priorities and planned improvement targets
• Contribute to horizon scanning and discovery of new systems that may improve our efficiency and effectiveness
• Collaborate with colleagues to ensure business needs can be met with the technical requirements outlined in project plans
• Supervise staff and / or volunteers to ensure appropriate training and high performance.

Skills, Knowledge and Expertise

• Understanding of relational database structures and data mapping.

• Strong proficiency in SQL and SSIS (Visual Studio) for data processing and automation.
• Familiarity with PowerApps and PowerAutomate for CRM field and workflow updates.
• Proven ability to improve data quality and streamline processes.
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong organisational and interpersonal skills with the ability to manage multiple priorities.
• Ability to prioritise workload based on impact and accurately schedule delivery

• Significant experience managing and developing CRM systems, ideally Microsoft Dynamics.
• Experience providing user support and training.

About Blood Cancer UK

• 30 days annual leave PLUS bank holidays
• Generous pension scheme and Life Assurance
• Enhanced maternity, paternity and adoption leave, as well as study leave and a day off to move house
• Wellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing Hub
• Our Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.
• Cycle to work and season ticket loans
• Opportunity to take sabbaticals

Documents

Our Hiring Process

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