CRM and Supporter Care Lead
CRM and Supporter Care Lead
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37 hours per week
£30,984 per annum
Closing date:
Friday 17 April 2026
Treetops is entering one of the most exciting periods in its history.
With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end‑of‑life support across the UK. To help drive this forward, we’re investing in our Marketing Team.
We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make.
Reporting directly to the Head of Marketing, you’ll be the charity’s go‑to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touch-point.
This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care.
- Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation
- Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments
- Ensure the primary CRM holds all relevant supporter data from every source and database
- Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication
- Lead on supporter journeys, including thanking processes, ensuring they are well‑designed, functioning and regularly reviewed
An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy. You’ll bring:
- Experience managing CRM databases
- Strong Excel skills, including data manipulation and transfer
- Experience developing supporter or customer relationships
- Experience handling and processing large datasets
- Knowledge of database queries, reports and imports
- The ability to communicate technical information clearly to non‑experts
For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0115 865 6038.
To apply, please send your CV and a covering letter to: michael.younger@treetopshospice.org.uk
Closing date: Friday 17 April 2026
Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview.
Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio‑economic background.
Thank you for your interest in joining Treetops Hospice.
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