Crisis Support Worker

Sutton Mental Health Foundation

PERSON SPECIFICATION
Sutton Crisis Café Crisis Support Worker

 ‘E’ denotes essential criteria which will be used in shortlisting, while ‘D’ denotes desirable qualities or factors.

1. KNOWLEDGE AND EXPERIENCE

•  Experience of supporting and engaging positively with vulnerable adults (and
stakeholders involved in their care) using a person-centred approach to form
collaborative, warm and empathetic relationships leading to positive outcomes..

E

•  Experience of confidently and effectively assessing risks and needs, as well as

developing appropriate risk management plans.

•  Understanding of issues facing people in a mental health crisis, and experience of
communicating effectively with people in a mental health crisis to finding safe and
positive ways to ‘hold’ and de-escalate situations.

•  Strong grasp of equal opportunities, confidentiality, data protection, risk management

and anti-discrimination practice

•  Knowledge of local mental health services

•  Experience of positively promoting organisation/service at external events, including

delivering presentations and creating marketing material

•  Experience of working with BAME communities and young people

•  Knowledge of relevant legislation, eg Community Care, Mental health, Health and Safety

and welfare benefits legislation

E

E

E

D

D

D

D

2. EDUCATION

2.1

There are no specific educational or professional qualifications needed for this post.  However, applicants must
have a good level of literacy and be able to communicate with clients, professionals and carers.

3. SKILLS AND ABILITIES

3.1

Excellent listening skills

3.2

Effective time management skills

3.3

Working co-operatively as part of a team

3.4

Dealing effectively and calmly with challenging situations as they arise

3.5

Working independently and taking initiative

3.6

Effectively using IT including case management systems, Microsoft 365 and equivalent

E

E

E

E

E

E

3.7

Speaking and writing fluent English and explaining information face
to face, over the ‘phone and in writing and communicating effectively across cultural boundaries

3.8

Effectively following SMHF policies and procedures

3.9

Positive and flexible attitude to work

E

E

4. PHYSICAL REQUIREMENTS

4.1

Sufficiently healthy and physically able to carry out the duties in the job description.  The premises has a lift to
the first floor but some rooms are only accessible by a short flight of (3 or 4) stairs.

E

5. OTHER

5.1

Be able and willing to work the hours required, as needed bearing in mind that this service operates 365 days a
year, 7 days a week, in the evenings.

E

5.2

Be able and willing to undertake all necessary training and supervision

E