Crisis Practitioner

Crisis Practitioner
February  202 6

Havant and East Hampshire Mind

Havant  Wellbeing Centre

Dunsbury Way
Havant
P09  5BG

02 392 498916

www.easthantsmind.org

R e:  Crisis Practitioner

Dear Applicant,

Thank you for your enquiry

and interest

regarding  the above post.

This pack contains the
s pecification.

job  advertisement,

job  description and  person

For  further  information about the role and our services, please see our website at
www.easthantsmind.org
Warwick , Adult Safe Haven Manager

 at Charlotteaw @easthantsmind.org

 the role , please  contact  Charlotte Austin

 or to discuss

-

To apply, please submit your
suitable for the role.

application  form  which should outline  why you are

Please return  completed  applications to  recruitment@easthantsmind.org

Yours sincerely

Charlotte Austin
Adult Safe Haven Manager

- Warwick

The benefits of working with H

avant and  E ast

H ants  Mind

Make a real difference to local people

We’re a  local  Hampshire  charity and we’re here to make a positive difference to
lives and communities. You’ll work with a passionate, knowledgeable and
dedicated team with a big

heart .

Holidays

•  It’s important to take time off. We give you 25 days a year, increasing by one

day per year of service up to 30 days,
for part -timers).  We also give an additional winter’s leave day in late
December.

and  bank holidays (all calculated pro

-rata

•  Employees are also gifted a days’ leave to celebrate their birthday.

Learning,  G rowth and  D evelopment

•  We’re committed to supporting our staff with learning and professional

development, so we offer opportunities for coaching, training and mentoring.

•  Everyone, regardless of role, is offered free Connect 5

mental health and

wellbeing  t raining.

•  As a rapidly growing organisation there are regular opportunities to grow and

develop within roles and through internal promotions.

•  Joining HEH Mind makes you part of the Mind Federation, which includes 110

local Minds across England and Wales and access to
and  learning, development and good practice sharing opportunities.

 the Open hub platform

Workplace  W ellbeing

•  As workplace wellbeing experts you will be joining a workplace with a strong
employee wellbeing focus. Which includes engagement opportunities such as
our monthly digital ‘Break Room’ to meet staff from across the charity.
•  Remote and homeworking flexibility (dependent on role requirements).
•  We are a Mindful employer + accredited. All staff have access to our

confidential 24/7 employee assistance programme.

•  If you use a PC within your role, we will provide free eye tests, if necessary.

Job Advert

We have an exciting opportunity to join our established and dedicated Adult Safe
Haven Team at Havant and East Hants Mind as a Crisis Practitioner.

The Adult Safe Haven runs in the evenings, 7 days a week, from 17.30
from Leigh Park Community Centre. We are looking for a someone to work 10
hours per week on Saturday and Sunday evenings.

– 22.30

W e are looking for
basis to  contribute to  our  fantastic

 an em pathetic  and caring in dividual  to join  us on a permanent

team at H avant and East Hants

 Mind.

As a Crisis Practitioner you will offer
metal health crisis either face to face at our drop
telephone .

 practical

 and emotional

 support to those in

-in centre or over the

The Safe Haven is a non
our  help and support,
with those in c
you.

-judgemental,  welcoming  space for all

 those  who need

if you  have experience in mental health, especially working

risis with complex and sensitive issues

, then we want to hear from

This is a n excellent  opportunity for anyone looking to get into a career within the
charity  sector  or to use their extensive  mental health  experience  to make a
difference in their local community.

Job Description

Job title:
Salary  and  grade:
Contract
:
Contracted
hours:
Working base:
Reports to:
Direct R eports:
Checks made:

Purpose of Post

Crisis Practitioner
Actual  salary  £840 7.03  /  Grade 6 . £31,106 FTE
Perm anent
Saturday and Sunday

evenings  - 17.30 -22. 30

Leigh Park Community Centre
Adult Safe  Hav en  Manager
No
Enhanced DBS and 2 satisfactory references

As a Crisis Practitioner working within the Adult Safe Haven, you will provide
practical and emotional support to individuals experiencing mental health crisis.
The Safe Haven is a calm, welcoming safe space for individuals to drop in,
contact via telephon
alternative to admission to a statutory service if appropriate.

e is also welcomed. The Safe Haven may be used as an

Accountability

You will be line managed by the
Mind .

Main Responsibilities:

Safe Haven Manager

for H avant  and East Hants

•  Support with unlocking and setting up the Adult Safe Haven at the

beginning of each shift, ensuring the environment is safe, welcoming, and
ready for service users

•  Review the handover from the previous team to familiarise yourself with

any ongoing concerns or updates within the service

•  Maintain effective communication with colleagues, the ASH Manager, on

-

call managers, and wider team members using various channels such as MS
Teams, email, telephone, and face

-to -face interactions

•  Provide a warm and respectful welcome to all service users entering the

Adult Safe Haven

•  Work collaboratively to offer 1

-to -1 support to individuals experiencing

self -defined crisis, both in person and via telephone

•  Deliver meaningful and purposeful contact, which may include creating or
following safety plans, sharing coping strategies, and offering emotional
support

•  Ensure the safety of both staff and service users by adhering to

established policies and procedures

•  Recognise and respond appropriately to any safeguarding concerns, liaising
-call managers in line with service protocols

with team members and on

•  P rovide service users with relevant information, resources, and

signposting

additional support services as needed

•  C omplete all required administrative tasks related to service user
contacts and shift activities in a timely and accurate manner

•  Assist with the close
the end of the shift

-down and secure lock

-up of the Adult Safe Haven at

General Safe Haven Duties:

•  To support a small number of people requiring practical and emotional
support in a supportive safe environment as an alternative to hospital
admission

•  To welcome people referred to the service and address immediate

presenting issues

•  To support service users to develop emotional management, personal and
-confidence and attain greater

life skills to enable them to grow in self
independence

•  To develop links with a range of external agencies, including,

accommodation providers, health services, police, housing, debt advice,
drug and alcohol services

•  To ensure the safety of service users
•  To work effectively with other members of the team and to work

supportively with other co

-workers when on shift

•  To work within the organisation’s policies and procedures and assist in

promoting the organisation’s aims and objectives

•  To  adhere to  the organisation’s equal opportunities, confidentiality, health

and safety and other policies

•  To be responsible for their own administrative tasks and provide written

reports when required

•  To undertake any training required to carry out the duties of the pos
•  Any other relevant duties commensurate with the grade of the post
•  Attend supervision with the Adult Safe Haven Manager

t

Person Specification

Essential

•  To demonstrate compatibility with HEH Mind’s aims, objectives and

values.

•  Experience of working in Mental Health, Drug & Alcohol, or similar setting
•  Experience of working one to one with people in crisis and an understanding

of sensitive and complex issues

•  Competent in  Microsoft W ord and  Excel, use of email, electronic diary

management, internet
•  Good communication skills
•  Patience and a calm demeanour
•  Team player
•  Ability to organise varied priorities and tasks related to working with

– verbal and written

people in crisis

•  Ability to work on own initiative and respond with flexibility, recognising

when it is necessary to seek extra support

•  To ensure that the service does not marginalise or contribute to the

stigma and discrimination of service users

•  Understanding of Equal Opportunities and Diversity

Desirable

•

•

Experience of working in related voluntary sector or statutory
organisations
Level 3 Safeguarding qualification or the willingness to work towards this

Havant and East Hampshire Mind
Havant Wellbeing Centre
Dunsbury Way
Havant
Hampshire
P09 5BG

02392498916
www.easthantsmind.org