Credit Control Coordinator

• locations
• AQA Manchester

• time type
• Full time

• posted on
• Posted Yesterday

• job requisition id
• R7480

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Credit Control Coordinator 

Permanent 

Manchester 

Salary: £26,000 - £31,000  

Hybrid Working 

Are you a confident communicator who loves solving problems, building relationships, and turning aged debt into clean, organised ledgers? If you thrive in fast paced environments and enjoy seeing the direct impact of your work, this role is your chance to shine.

As a Credit Control Coordinator, your primary purpose is to ensure customers pay on time — helping maximise cashflow, minimise bad debt, and keep the business moving smoothly. You’ll be a key link between customers, Finance, Relationship Managers, and wider teams, making sure queries are resolved quickly and service standards stay high. You will work with a team of 3 others who look after the UK based customers but this particular role works with our International customers, for example British Schools around the world including China, Hong Kong, Egypt, Dubai, UAE and Pakistan.

What’s in it for you 

• A role where your work has visible impact on cashflow and business performance.

• The chance to work with international customers across multiple regions.

• A supportive team environment where your ideas and solutions are valued.

• 25 days annual leave, rising with service, with additional office closure at the end of December

• Private Medical Insurance and a Healthcare Cash Reward Plan

• A great pension offer which could see combined contributions of 18.5%

• Up to four days leave to enable volunteering opportunities

In this role, you’ll be responsible for: 

• Reducing aged debt by proactively chasing outstanding invoices and managing high volume ledgers

• Handling customer queries and disputes with professionalism, ensuring clear communication and timely resolutions

• Maintaining accurate records, and ensuring credit policies are applied consistently

• Supporting cashflow forecasting, completing month end tasks, and contributing to process improvements

• Providing excellent customer service, representing Finance in meetings, and responding promptly to internal and external enquiries

You’ll thrive in this role if you have: 

• Experience reducing aged debt, including with international customers

• Strong communication skills, confidence on the phone, and the ability to negotiate effectively

• A proactive, solution focused mindset with strong organisational skills

• The ability to work with high volume transactions in a fast paced environment

• Knowledge of financial controls, data protection, and billing/collections processes

• (Bonus) Experience with multicurrency billing and systems such as Workday

Diversity and Inclusion 

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background – is valued, respected, and empowered to thrive.

We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

How to Apply 

If you're ready to bring your Credit Control expertise to a collaborative, supportive team — and want a role where your work genuinely matters — we’d love to hear from you.

Please upload your most recent CV with a cover letter to explain your motivations for this role at AQA. 

Applications will close at 23:59 on Wednesday 8 April 2026 

Interviews will be in our Manchester office in the week commencing 27 April

All applications will receive a response.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

• Support the business by ensuring customers pay on time to maximise cashflow and minimise bad debt risk.

• Work within the Billing and Collections Team, using front-end systems such as Workday.

• Collaborate across Finance and all associated Companies to maintain high standards of customer service and operational efficiency.Landscape:

Respond promptly to customer queries.

Reduce aged debt, efficiently.

Resolve issues effectively while maintaining excellent customer service.

Collaborate with all stakeholders and teams to support smooth processes.

Accountability for some month end procedures

Reporting and collaboration with all stakeholders

Representing Finance at meetings and accountable for actions and solutions

Activities:

Chase outstanding invoices and resolve customer queries promptly. Undertake proactive cash collection with regular follow-ups on multiple high volume ledgers customers.

Strict management of credit policy

Manage dunning process

Provide excellent customer service to internal and external stakeholders. Including reporting to all Relationship Managers, , fostering collaborative relationships.

Support continuous improvement by contributing to system and process changes.

Work collaboratively to drive, control, and deliver improvements in a fast-paced, evolving environment.

Maintain compliance with financial controls, data protection, and confidentiality standards.

Manage accounts to ensure timely payment and reduce aged debt.

Record promises to pay and contribute to cashflow forecasting.

Log invoice queries and maintain accurate notes in the finance system.

Handle and resolve payment disputes professionally.

Maintain contact with customers to ensure invoices are clear for payment.

Follow up on unapplied payments to ensure full allocation of receipts.

Track and manage overdue amounts, escalating issues where necessary.

Support the Billing and Collections team in achieving targets and objectives.

Provide cross-functional support within the team when required.

Complete monthly KPIs and month-end close reporting.

Process some manual billing in other currencies.

Respond to email queries promptly, managing expectations and escalating where appropriate.

To be successful in this role, you will need to demonstrate:

Essential Criteria

Proven ability to reduce aged debt, particularly for overseas customers. Fully conversant in high volume collection and billing processes.

Must be confident using the telephone. Strong verbal and written skills for engaging with diverse stakeholders.

Ability to identify issues and implement solutions quickly.

Professional, empathetic approach to handling queries

Up-to-date knowledge of billing and collection principles and techniques.

Proven experience in cash collection from international customers, particularly in Asia and the Middle East.

Ability to manage high volumes of transactions in a fast-paced environment.

Strong organisational, communication, and negotiation skills.

Flexible mindset, ready to adapt to new processes and procedures.

Strong understanding of financial controls, data protection, and confidentiality.

Desirable Criteria

Knowledge of multicurrency billing

Experience in attending off site conferences representing Finance