Creative Technology & Storytelling Customer Assistant

The vacancy

Our creative technology and storytelling customer assistants are a vital part of that experience. Providing specialist support to our programme of extended reality work.

This role in particular is designed to provide that support during the Annwn prize.

The Annwn Prize is the first global award that celebrates excellence in immersive storytelling. The prize, launched in 2025 by Wales Millennium Centre and produced with Crossover Labs, marks a major new moment in the global arts calendar.

About the Role and Responsibilities:

• This is a 6-week fixed-term contract opportunity to work on our Annwn Prize event.
• Provide world-class front-line customer service to all customers and visitors to the Centre.
• Provide essential knowledge relating to the Centre, including directional advice to all customers.
• Support customers to use the technology at their booked experience
• Set up and close down creative technology experiences at the start and end of the day
• Troubleshoot issues with technology and escalate where necessary
• Deal with customer enquiries, including ticketing enquiries and maintaining effective customer relations.

Key Requirements:

• You will have previous experience in Customer Service.
• You will have knowledge of Virtual Reality.
• A passion for immersive arts.
• You will have demonstrable experience of working independently.

The company

WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically-acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival.

We kindle emerging talents with fresh, provocative and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.