Corporate Support Services Administrator
THE EAST LANCASHIRE HOSPICE
Blackburn
Full-time
Listed today
Job Description
Job Title
Corporate Support Services Administrator
Responsible to
Head of Corporate Support Services
Salary
Hours
£24,570 WTE (£13,104 pro rota)
20 hours (across 3 days, Tuesday 12pm-5pm, Thursday & Friday -9am-5pm)
Location
Blackburn
PURPOSE
To work with the Head of Corporate Support Services to provide a wide range of general administrative
support, including recruitment administration, formatting documents, mandatory training, data inputting,
stationery orders, working with volunteers, hospice-wide, and reception support.
KEY PERFORMANCE AREAS
• Work with the Head of Corporate Support Services and under your own initiative to ensure the
corporate support office runs efficiently and effectively with everyone across the hospice
• Work at the hub of the hospice with the Corporate Support Services, helping support the constant
stream of people needing help and support
• Provide professional, effective and responsive communication, face to face, by telephone and through
email
• Contribute to the ordering of stationery and printing of documents
• Provide admin support to help organise a 6-monthly volunteer conference call
• Work closely with the Volunteer and Wellbeing Coordinator to organise recruitment days for volunteers
• Assist the CSS department with the recruitment process for onboarding new employees and
volunteers.
• On a daily basis, prioritise and manage the administration workload
• Support the department with general administration and ad hoc tasks as required
• Support the reception
• Blue Stream, our HR system, which will need to be accurately kept up to date with all staff and
volunteers' information.
• Ensure that the office area and own workstation are compliant with health and safety requirements and
well-maintained.
PROFESSIONAL RESPONSIBILITIES
• Maintain appropriate and respectful professional relationships with colleagues and volunteers
• Exercise good personal time management, punctuality, appearance and consistent, reliable
attendance
• Act as an ambassador for the East Lancashire Hospice, promoting at all times our vision, which is to
help everyone who comes into contact with the hospice to make the most of life. We do this by
committing to our values: to care, listen, respect and work together to support people to live well until
they die and support those affected by death.
• Ensure that personal actions and conduct align with hospice policies and procedures
• Ensure effective use of hospice resources.
PERSONAL DEVELOPMENT
• Access Blue Stream mandatory training appropriate to the role
Corporate Support Services Administrator JD /MHC / 09.01.2026
• Participate in the hospice appraisal system and access training opportunities to improve own
knowledge and skills
STATUTORY DUTIES
• Ensure the security of information accessed in the course of your duties, ensuring compliance with the
Data Protection Act, Caldicott principles and Information Governance best practice guidance as
identified in our policies, which form part of your induction training.
• Report any hazards or incidents in accordance with the Health, Safety, and Risk Management Policy
and procedures
• Comply with the East Lancashire Hospice ‘no smoking’ policy in all hospice premises and grounds
• Ensure that infection control measures are followed in relation to your role
• Work at all times to safeguard the rights of individuals, promoting their wellbeing and protecting those
at risk from harm, acting on any concerns related to safeguarding children and adults at risk in line with
policy and local guidance
WORKING HOURS
• The post holder will work 20 hours (across 3 days, Tuesday 12pm-5pm, Thursday & Friday -9am-5pm)
per week. These will be worked according to suit the needs of the business and the post holder. The
role will be based at the hospice in Blackburn.
NOTES
This job description reflects how the post currently meets the needs of the service. Since the Hospice is
constantly developing and changing its services to ensure it meets the needs of the community it serves,
the role and responsibilities of the post holder may change accordingly.
This job description will be reviewed annually at your annual PDR and may change as is deemed
necessary.
EQUALITY AND DIVERSITY
We support an inclusive and holistic working environment and aim to empower our people to bring their
authentic self to work. We are committed to this and so encourage applications from all individuals with
the required skills for the role inclusive of age, disability, sex, gender reassignment, sexual orientation,
pregnancy and maternity, race, colour, caste, nationality, ethnic or national origin, religion or belief,
socio-economic background, trade union membership status, marriage, and civil partnerships. ELH is
committed to equality of opportunity for all staff and volunteers.
ACCEPTANCE OF JOB DESCRIPTION
I confirm I accept the duties contained in the above job description.
NAME: ............………………………………………..
SIGNED: ……….………………………………………..
DATE: ……..…………………
Corporate Support Services Administrator JD /MHC / 09.01.2026
EAST LANCASHIRE HOSPICE
Person Specification
Date:
January 2026
Experience
Post:
Corporate Support Services Administrator
Criteria
E1 Proficiency in the use of Microsoft
applications and the use of IT telephone
systems
E2 Administrative experience, including use
of telephone systems
Qualifications
E3 Recruitment experience
Q1 English at Grade C GCSE or equivalent
Knowledge
K1 Know how to use general office
equipment for example photocopier and
printer
Skills
S1 Clear accurate written and verbal
communication skills
S2 Effective listening skills
S3 Ability to speak clearly and effectively
S4 Good organisational skills and time
management
S5 Able to use initiative to complete
the objectives of the post
S6Ability to use judgement and experience in
helping to determine the relevant urgency of
requests
S7 Be methodical and work to structure
seeing problems through
PA1 Understanding of confidentiality and
discretion
PA2 Enthusiastic and motivated about the
work of the Hospice
PA3 Willingness to adapt to change and
reprioritise as appropriate
PA4 Professional attitude and appearance
PA5 Team player with the ability to establish
professional working relationships
PA6 Be understanding and approachable.
Personal
Attributes
Corporate Support Services Administrator JD /MHC / 09.01.2026
Recruiting Manager:
Head of Corporate Support Services
Tested By
Desirable
Essential
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Interview
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interview
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interview
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Interview
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