Could you be responsible for continuously seeking out opportunities to develop ways of working and implement improvements to enable the British Red Cross (BRC) to achieve its core goals? 

Could you ensure standards are maintained whilst managing the successful delivery of change projects to optimise processes, quality and compliance through people and systems?

Could you ensure standards are maintained whilst managing the successful delivery of change projects to optimise processes, quality and compliance through people and systems?

• Bring operational and technical experience to the management of the delivery of service to ensure effectiveness and continuous improvement.
• Develop and increase the capabilities of our processes, policies, procedures and systems to deliver ongoing improvements and keep pace with current technologies.
• Work across the department to improve the capability of all, maximising efficiencies with our systems.
• As part of the Performance Improvement Team seek to improve and deliver management practices such as the sales department’s induction, recruitment and onboarding processes for new employees.
• Develop the wider team to maximise effectiveness using continuous improvement methodologies.
• Define standards across the department becoming a central point for compliance, benchmarking, calibration and process improvements.

• IT Applications - experience with Customer Relationship Management (CRM) and booking systems, Microsoft packages, Power BI and Excel.
• Strong interpersonal and communication skills.
• Analytical with strong organisational and time management skills.
• Strong experience in process improvement, commercial operations or development.
• Quality compliance and auditing experience.
• Experience in writing processes and procedures.
• Developing and delivering training, coaching and feedback.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.