Contact Centre Adviser - Consumer

Apply before 9am on 13 July 2026.

Job summary

Salary

£25,880

Location

Gateshead

Workplace

Hybrid working

Contract

Permanent

Hours per week

37

How to apply

You can check for more information and how to apply.

About the role

Are you an excellent communicator with a passion for helping others? We have the perfect opportunity !

​About the role

As a Contact Centre Adviser - Consumer you will join one of our high-performing national telephone-based contracts. You will play a key role in our mission to support the general public to exercise their consumer rights.

What you'll be doing

You will handle inquiries through phone, email, and web chat, advising the general public about their rights and responsibilities associated with the purchase of goods and services, and provide Trading Standards Authorities with the essential intelligence they need to protect people from rogue traders. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.

Your commitment to our charity’s values will be vital in providing the best possible support to our clients.

Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.

We will be holding interviews on a rolling basis so early application is recommended.

START DATE: 10th August

HOURS: Full time/Part time will be considered

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.