Consumer Energy Debt Support Officer

Apply before midday on 3 June 2026.

Job summary

Salary

£24,455

Location

A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffordshire.

Workplace

Hybrid working

Contract

Fixed term contract, until 31 March 2028

Hours per week

37

How to apply

You can check for more information and how to apply.

About the role

The Role

This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be supporting the telephone debt caseworkers to deliver a high quality service.

You’ll empower clients with advice and information to improve their financial situation, as well directly negotiating with creditors. You’ll be passionate about putting our aims and principles into practice.

What’s in it for you?

We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

How to apply

For further details, download a job pack and apply see our website

www.citizensadvicessw.org.uk/work-with-us or email recruitment@citizensadvicessw.org.uk directly with your CV and cover letter.

Closing date: 12 noon 3rd June 2026