Consultant, LN

3. SCOPE OF THE ASSIGNMENT:

Communication and Information Sharing

• Prepare, coordinate, and disseminate internal and external communication materials (press releases, newsletters, social media posts, etc.).
• Coordinate with other MoPH departments and partners on joint initiatives and communication campaigns.

• Monitor and analyse media coverage, social media engagement, and public sentiment related to PHC services, producing a summary report each quarter.
• Contribute to the preparation and publication of the quarterly PHC Newsletter, ensuring relevant and timely content.

 

Strengthening the MoPH Grievance Policy and System

• Train PHC coordinators and PHCC staff on the Grievance Handling and Documentation SOPs within six months of the consultancy start.
• Support the implementation of grievance procedures across PHCCs, ensuring adherence to SOPs and MoPH standards.
• Review, classify, and refer feedback and complaints received through MoPH grievance channels (hotline, phone calls, website, mobile app, PHENICs) on an ongoing basis.
• Track and ensure timely follow-up of all complaints, maintaining regular communication with complainants and PHCCs until closure.
• Conduct monthly site visits to selected PHCCs to assess the implementation of grievance workflows and provide on-site technical support.
• Develop and distribute communication materials (e.g., posters, brochures, complaint forms) to promote grievance uptake channels at PHCCs.
• Analyse complaint trends and patterns quarterly to identify systemic or design-level issues and provide recommendations for corrective actions.
• Prepare monthly and quarterly grievance progress reports, highlighting key performance indicators (KPIs) and areas for improvement.
• Support the enhancement and digitalization of the online grievance redress system for MoPH.

 

Safeguarding and Interagency Coordination

• Support the development and dissemination of a MoPH Safeguarding Policy, ensuring compliance with national and international standards.
• Participate in coordination and interagency meetings to share information, strengthen collaboration, and promote alignment with accountability frameworks.

4. DELIVERABLES DESCRIPTION:

Itemise the deliverables based on the tasks outlined in 3 and the expected due date

 

Deliverables Description

Due Date(S)

•             Monthly Communication Outputs:   Preparation, coordination, and dissemination of communication materials (press releases, newsletters, social media posts, etc.) to promote PHC services and initiatives monthly.

Monthly basis: 164,958,500 LBP equivalent of 1843 USD * 89500

•             Development and dissemination of visual and print materials:(e.g., posters, brochures, complaint forms) promoting grievance uptake channels monthly.  Design and publication of the PHC Department newsletter on a quarterly basis, featuring updates, achievements, and community stories.

•             Training Report on Grievance SOPs: Delivery of training sessions for PHC coordinators and PHCC staff on Grievance Handling and Documentation SOPs, with participant lists and evaluation summaries.

•             Grievance Tracking and Analysis Reports:   Compilation and analysis of grievances received through MoPH channels, including trend analysis, systemic issue identification, and recommendations.

•             Field Visit Reports: Reports documenting site visits to PHCCs, including observations on grievance workflow implementation and technical support provided minimum once a month.

•             Coordination and Meeting Reports:   Summaries of participation in coordination meetings, highlighting key outcomes, and follow-up actions minimum once a month.

 

 

 

6. TRANSFER OF SKILLS (IF ANY)

Throughout the consultancy, the Consultant will actively transfer knowledge, tools, and best practices to designated MoPH civil servants within the PHC Department and to MoPH PHCC Coordinators to ensure institutional sustainability. This will include mentoring and on-the-job coaching on communication planning, grievance management, data tracking, and safeguarding processes, enabling staff to independently maintain and further develop these functions beyond the project’s duration.

 

Consultant Specifications

To perform this consultancy successfully, an individual must be able to perform each task with or without reasonable accommodation.

 

• Bachelor’s degree in communications, Social Work, Public Health, Public Administration, Public Relations, or a related discipline. 
• Minimum of 3 years of experience in a similar role, preferably in healthcare or the public sector, or MoPH. 
• Experience or background in Monitoring, Evaluation, Accountability, or Learning (MEAL) or Accountability to Affected Populations (AAP) is preferred.
• Strong understanding of accountability and grievance mechanisms.
• Strong written and verbal communication skills in Arabic and English are required. 
• Knowledge of communication tools, digital platforms and content creation. 
• Strong interpersonal and communication skills. 
• Ability to work independently and as a team member, take initiative, meet deadlines, and maintain flexibility. 
• Knowledge of primary healthcare service delivery processes.  

 

PLEASE NOTE THE FOLLOWING:

• Code of Conduct

All Consultants are required to adhered to and promote International Medical Corps shared responsibility and obligation to report matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are aware of any suggested activities, then you have an obligation to report to International Medical Corps.

 

• Equal Opportunity

International Medical Corps is proud to provide equal consultancy opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

 

• Payment

Payments are delivery-based. Any deliverable not meeting the required specifications will have to be reworked and resubmitted at no additional cost.

• To be paid: 1843 USD to be paid Monthly

 

Payments are made upon submission of progress reports on completed tasks, outlined against planned outputs. Based on the report and satisfactory performance, payments will be certified by the supervisor.

 

 

• TITLE RIGHTS

International Medical Corps shall be entitled to all property rights including but not limited to patents, copyrights and trademarks with regard to material, which bears a direct relation to, or is made in consequence of, the services provided to the organization by the consultant. 

 

• INSURANCE

Consultants are fully responsible for arranging, at their own expense, such life, health and other forms of insurance covering their period of service on behalf of International Medical Corps as they consider appropriate.  Consultants are not eligible to participate in life or health insurance schemes available to International Medical Corps employees

 

• TAXATION

International Medical Corps undertake no liability for taxes, duty or other contributions payable by the consultant on payments under this contract. 

 

• TERMINATION OF CONTRACT

Either party may terminate this contract before the expiry date of the contract by giving notice in writing to the other party. 

The period of notice shall be 5 days in case of contract less than 2 months duration and 30 days in the case of contracts for longer periods; provided however that the in the event of termination 

on the grounds of misconduct or the in the event of termination on the grounds of misconduct or poor performance by the consultant, International Medical Corps shall be entitled to terminate the contract without notice.

In the event of the contract being terminated prior to its due expiry date, the consultant shall be compensated pro rata for no more than the actual amount of work performed to the satisfaction of International Medical Corps. 

 

 

Please note, for Lebanon-based roles, we are only able to accept applications from candidates who are eligible to work in Lebanon. Since the position is a national role, we are unable to progress applications that would require sponsorship

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report. If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Misconduct Disclosure Scheme

All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.