Compliance, Student Records & Engagement Administrator

Job Number

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 382646.

Informal enquiries can be made by contacting: Heledd Selwyn, Senior Officer: Compliance, Student Records & Engagement; email: h.selwyn@bangor.ac.uk Tel 01248 383082.

Committed to Equal Opportunities.

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

• Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
• Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
• Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

Purpose of the Job

The Compliance, Student Records & Engagement Administrator will work as part of a small team within Student Administration, who are responsible for the monitoring of attendance and engagement of all students. The role holder will work with the team to embed new workflows and working practices within the area of engagement and will ensure that all working practices are consistent across Home/EU and International Students. They will assist with data quality checks with regards to student administration functions to maintain accurate student records and support key activity such as enrolment and registration. In addition, the role holder will contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

Main Duties and Responsibilities

Specific Responsibilities of the Role

• Assist with the early identification of ‘at risk’ students and be involved in the intervention to provide support as required and, in discussion with the Compliance, Student Records & Engagement Officers and Senior Officer, , take the necessary action to update the student record (e.g., temporary suspension/withdrawal) and any external services (e.g., UKVI, Student Loan Companies).
• Take responsibility for the regular running of engagement reports, supporting the action to be taken, and liaise with academic/support staff as required.
• Signposting students to relevant university support services as needed.
• To continue to work closely with colleagues in IT Services to support the development of and embedding of workflows and working practices within the area of data quality and engagement/attendance monitoring, and the team as a whole.
• Take responsibility for overseeing the maintenance of student files as required for UKVI purposes.
• Assist with the identification of which students we can/cannot claim Liability Period payments for from the Student Loan Companies (Student Finance)
• Assist with ID checks for all students.
• Support the effective administration of enrolment and registration activity.
• Any other duties appropriate to the grade, as required by line management.

Core Responsibilities (common to all Grade 5 in the directorate)

Administration and Service Delivery

• Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.
• Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
• Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.
• Assist in producing clear, accessible written communication materials, including emails, and staff or student resources.

Data Management

• Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.
• Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.
• Assist in monitoring data accuracy and resolving inconsistencies or errors.
• Ensure personal accountability in the management and safeguarding of student information and other confidential materials.

Other Duties and Responsibilities

Problem Solving

• Address routine problems or issues promptly, ensuring a professional and student-focussed approach.
• To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).
• Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.

Collaboration and Teamwork

• Work closely with colleagues across teams and departments to support joined-up service delivery, providing support to peers during busy periods or absences.
• Build and maintain effective working relationships with internal and external stakeholders (e.g., academic staff, external agencies).
• Support the implementation of new systems, processes, or initiatives to improve student and staff experiences.
• Contribute to the success of university-wide events by providing support at activities including open days and graduation ceremonies, where participation is arranged in advance with the line manager.

Communication and Liaison

• Communicate clearly and effectively with students, staff, and external stakeholders, addressing queries and responding efficiently to routine requests.
• Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.

Compliance and Professional Development

• Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.
• The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and relevant institutional policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential:

• Educated to A level or NVQ level 3 in an appropriate subject e.g Customer Service or Business Administration or possess equivalent experience.

Desirable:

• NVQ level 4.

Experience/Knowledge

Essential

• Experience of dealing with queries and providing information to students and academic staff.
• An understanding of, and the ability to interpret, academic regulations and procedures.
• An understanding of legislative requirements relating to equality, data protection, UKVI and freedom of information.
• An understanding of the needs of culturally diverse staff and students.

Desirable

• An understanding of legislative requirements relating to UKVI / Home Office visa requirements.

Skills/Abilities

Essential

• Excellent organisational skills and attention to detail.
• A high degree of computer literacy with experience of using databases and student records systems (e.g., Banner, MyBangor, Bangor BI).
• The ability to work as part of a small team, ensuring that the team work together to meet objectives and deadlines.
• Knows when a decision is beyond the level of responsibility for the role, and when to refer on to others.
• The ability to provide accurate and appropriate advice, sympathetically and confidentially.
• The ability to deal with difficult or confidential situations (involving students) according to policy and procedures.

Desirable

• Contributes to decision making by providing relevant information and opinion.

Other

• The ability to communicate through the medium of Welsh is desirable for this role.

  If applicants are not able to speak / write in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.

We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.