COMPLIANCE MANAGER

 COMPLIANCEMANAGER CANDIDATERECRUITMENT PACKTo apply, contact Charlie Butler, HR Officer, oncharlie.butler@stjohnsbath.org.ukA WARM WELCOME FROM OUR CEO,CATHARINE BROWNThis is a pivotal moment for St John’s Foundation - you’ll be joining us at anexciting time.We’re an organisation with more than 850 years of history, but what mattersmost right now is where we’re going next. We’re creating new almshouses,welcoming more people into safe, affordable homes, and strengthening our roleas a leader in our sector. At the same time, we’re investing in how we work -improving our systems, sharpening our operations, and making sure we’re set upto deliver well, now and for the long term.We’re also on the move.  Come April 2026, our team will be based in new officesat 1 Queen Square - a building that reflects who we are today: purposeful,ambitious and rooted in community.We’re looking for people who want to help shape what comes next at StJohn’s. We’re looking for colleagues who bring ideas, energy and care;people who are prepared to challenge how things are done, while stayinggrounded in what really matters.Our values guide everything we do. Trust - ineach other, and in the people we support.Courage - to make difficult decisions, try newapproaches and keep improving. Kindness -because how we work matters just as muchas what we achieve.If you want to be part of an organisation thatis proud of its past but firmly focused on thefuture - and where your work will make a realdifference - we’d love to hear from you.Catharine Brown, Chief ExecutiveSt John’s FoundationABOUT ST JOHN’S FOUNDATIONFor over 850 years, St John’s Foundation has been changing people’s lives,for good. As one of the UK’s oldest charities, we are proud to serve Bath andthe surrounding area. At the heart of our work is our almshouse community, where we providehousing for older adults in need. Alongside this, we run outreach services thathelp older adults in Bath and North East Somerset to live independently forlonger.With the expertise and resources we have built over centuries, we are now ableto support even more of our community, which is why we offer direct help topeople of all ages facing financial crisis. Our Crisis Programme provides peoplewith essential needs, such as beds, white goods, furniture, counselling, debtsupport and basic employment skills and training.Every aspect of our work is built upon our values of trust, kindness, andcourage, and inspired by our purpose: to change lives. For good. It’s a long-termstrategy, but we’re unwavering. After all, we’ve been around for over 850 years.MOVING TO 1 QUEEN SQUAREIn 2026, St John’s staff will move into the top two floors of 1 Queen Square.Refurbished in 2022 by the Charity’s Trading Company, the House of St John’s wascreated as a flexible, welcoming space for people to work, meet and celebrate. Thebuilding is home to co-working and dedicated desks, meeting rooms, event spaces anda relaxed members’ bar. Thoughtful touches - including showers with complimentarytoiletries, Dyson hairdryers and access to a courtyard garden - make it a place designedaround people, not just desks.Because of the building’s character and setting, the House also hosts intimate weddingceremonies on Saturdays, offering couples a historic yet contemporary space in theheart of the city.As part of the move, St John’s staff will be based on the top two floors, while the lowerthree floors will continue to operate as the House of St John’s for members, clients andevents. This ensures the building continues to thrive as a shared, purposeful space.The move is about more than a change of address. Relocating to Queen Square allowsus to give up our existing offices, freeing up space to invest in new almshouses andwelcome more older people into safe, affordable homes. It’s a practical decision thatdirectly supports our charitable mission.Being based at 1 Queen Square reflects who we are today - ambitious, rooted incommunity, and focused on using our assets in the best possible way to supportpeople across Bath.JOB DESCRIPTIONLocation: Bath city centre/hybrid (minimum 4 days in the office) Hours of Work: Full-time 35 hours per week, Monday–FridayReports to: Head of Risk and ComplianceContract: PermanentClosing date: 6 April 2026thRole PurposeUnder the direction of the Head of Risk and Compliance, the Compliance Managerplays a central role in ensuring robust, Charity-wide compliance across all areas ofthe Charity’s operations. This includes governance, residents’ services, dataprotection, health and safety, safeguarding, HR, Estates IT and charity-specificregulatory requirements. The Compliance Manager will oversee compliance systems and frameworks,ensuring that policies and procedures, documentation and internal controls meetall statutory, regulatory and sector standards, including the Standard ofAlmshouse Management (SAMs) or any other regulatory or advisory body. Thisrole will support Trustees, the Executive and the Senior Management Team byprovides clear oversight, assurance and expert advice on compliance risks andobligations.Key Responsibilities1.Strategic Compliance Manage and coordinate compliance activity across the charity, ensuringalignment with legal, regulatory, governance and best-practise standards.Maintain full compliance with the Standards of Almshouse Management(SAMs) and ensure alignment with broader charity regulatory framework. Act as the Charity’s central subject-matter expert for all compliance matters,ensuring consistent advice and guidance across departments.2.Policy, Process and Documentation ManagementDevelop, implement, and manage policies, procedures, frameworks andoperational protocols covering charity governance, resident services, dataprotection, safeguarding and health and safety.Maintain a rolling review cycle to ensure policies retain current, legally sound,and reflect good practice.Work with legal advisors to maintain regulatory alignmentCreate clear accessible documentation for staff, trustees, volunteers andresidents.3. Monitoring, Assurance and ReportingLead internal audit, compliance checks, and assurance activities, identify gapsand ensuring corrective actions.Maintain accurate compliance records, including those relating to residentsand Charity governance.Responsible for the delivery assurance reporting to Trustees and Executiveand ensuring compliance risks are managed effectively. 4. Risk Management and Incident OversightMonitor compliance-related risk and support mitigation measures.Manage and investigate compliance-related concerns, complaints andincidents, ensuring learning is embedded in practice.5. Resident-Related GovernanceOversee all pre-licence to occupy compliance processes including checks,documentation and due diligence for almshouse residents.Ensure residents rights, responsibilities and information is clearlydocumented and accessible. 6. Organisational Development and Cross-Team SupportSupport major projects and service improvements, contributing complianceexpertise to charity operations.Ensure Trustees are informed and engaged in the areas where they holdaccountability or oversight duties. 7. Safeguarding, Health and Safety and Charity ResponsibilitiesEnsure all property and legal health and safety compliance obligations aremet. Promote strong safeguarding culture and ensure safeguarding policies andtraining are adhered to.Support equality, diversity and inclusion compliance across the charity. 8. General ResponsibilitiesParticipate in appraisal and development activitiesAttend internal/external training relevant to roleUphold Charity values of trust, kindness and courage.Person SpecificationQualificationEssential: Relevant compliance, risk, governance or regulatory qualification (orwillingness to work towards one)Assessment: CV/Verification of qualifications (candidate to bring originalcertificates to interview)Professional DevelopmentEssential: Evidence of continued professional development relating to compliance,governance, risk, charity regulation or data protection.Assessment: CV/Formal face-to-face interviewExperience Essential:Experience developing and implementing policies, procedures, and audit tools.Experience working with external legal advisors to ensure regulatory alignment.Track record of managing compliance audits, investigations, or inspections.Experience managing and resolving complaints and responding to incidents.Confidence in engaging with trustees, senior leaders, and external professionals.Desirable:Proven experience in a compliance, risk or governance role within housing,health, social care, or charitable sectors.Assessment: CV/Formal face-to-face interviewKnowledge Essential:Understanding of charity governance, GDPR, safeguarding, health and safetyand risk managementDesirable: Knowledge of almshouse regulationAssessment: CV/Formal face-to-face interviewSkills and qualities Essential:Ability to be pragmatic and proportionateComfortable using a risk-based approachExcellent attention to detail and analytical skills.Strong written communication skills for policy drafting, reporting, anddocumentation.Proficient in Microsoft Office and document management systems.Highly organised and self-motivated with a proactive approach.Integrity and discretion when handling confidential or sensitive matters.Strong interpersonal skills with a collaborative and supportive approach.Comfortable working independently, including occasional lone working.Assessment: CV/Formal face-to-face interviewCycle to Work SchemeWe’re proud to offer a Cycle to Work Scheme through BHN Extras, helping you saveon bicycles and accessories while supporting healthy, sustainable travel. This salarysacrifice scheme allows you to spread the cost of a bike and equipment tax-efficiently, making commuting cheaper and greener.Home & Tech SchemeGet the gear you want for home or work with our Home & Tech Scheme from BHNExtras. Choose from a wide range of tech, furniture and more — all available througha salary sacrifice arrangement that can save you money on everyday essentials.Private Medical InsuranceYour health matters — that’s why we provide comprehensive Private MedicalInsurance with BUPA. This benefit supports quicker access to medical specialists,diagnostics, and treatment when you need it most, giving you peace of mind andbetter control over your care.Life Assurance (3× Annual Salary)We support your loved ones if the unexpected happens. Our Life Assurance benefit,provided by AIG, pays out a lump sum of three times your annual salary, helping toprotect your family’s financial future.Salary Sacrifice Pension Scheme (10% Employer Contribution)Plan for tomorrow with confidence. Our pension scheme, provided by Aviva,includes a generous 10% employer contribution via salary sacrifice — giving you atax-efficient way to build your retirement savings and benefit from long-termfinancial security.Employee Assistance Programme (EAP)Life can be unpredictable — and support should be too. Through BUPA’s EmployeeAssistance Programme, you and your household members can access confidentialwellbeing services, including counselling, advice and resources for everydaychallenges.33 Days Annual Leave (Inclusive of Bank Holidays)We recognise the importance of work-life balance. All employees receive 33 days ofannual leave, inclusive of UK Bank Holidays, so you have plenty of time to rest,recharge and enjoy life outside of work.BENEFITS AT ST JOHN’S9REGISTERED CHARITY 201476ST JOHN’S FOUNDATION EST.11744-5 CHAPEL COURT, BATH, BA1 1SQPATRON: HER MAJESTY THE QUEEN