Compliance Maintenance Technician

Job Description

Compliance Maintenance Technician

Responsible to

Operations Manager

Job Purpose

The Compliance Maintenance Technician plays a crucial role in supporting
the  daily  activities  of  Operations  department.  This  role  involves
performing  maintenance
inspections,  maintaining
tasks,  conducting
compliance documentation, and supporting the overall safety and efficiency
of the hospice and retail locations, ensuring compliance is maintained in all
areas.

Values

The post holder will hold and engage with our organisational values;
Together
Excellence
Actively Engaged
Meaningful

Compassion
Accountability
Respect
Empathy

Further information on our values and expected behaviours are listed at
the back of this document

Main Duties &
Responsibilities

Estate Operations
•

•

Ensure  completion  of  all  testing  as  per  statutory  or  relevant
guidelines at appropriate intervals (e.g. PAT, fixed appliances, lifts,
fire/security/patient  alarms,  asbestos,
lightning  conductors,
Legionella,  etc.).  Coordinate  with  the  Operations  Manager  for  any
required remedial work.
Typical activities include, but are not limited to:
• Water Temperature monitoring.
• Flushing of infrequently used outlets.
• Descaling showerheads.
• Fire equipment & fire door checks and testing.
• Emergency light testing.
• Testing of a variety of alarm systems, including fire
alarms, patient call points, panic buttons.
• Medical gas checks
• Vehicle checks
• Action plan monitoring and update

•  Conduct inspections and preventative maintenance on equipment
and systems to ensure they meet compliance requirements.

•  Maintain

the  Estate

fleet,

including  ensuring

legislative

compliance for tax, service, insurance, and MOT.

•  Work closely with internal teams and external contractors to support
emergency response activities (e.g., power failures, flooding, etc.),
ensuring resources and workload are managed effectively.

•

Perform routine maintenance tasks ensuring adherence to safety

and compliance standards.

•

•

Identify and address potential compliance issues during
maintenance activities.

Support the maintenance team

Inspections and Audits

•  Conduct regular inspections of facilities and equipment to

ensure compliance with statutory and regulatory requirements
across the estate as well as internal policies.

•  Document findings and follow up on corrective actions as

necessary.

•  Monitoring and update of action plans

Documentation and Reporting

•  Maintain accurate and up-to-date records of maintenance

activities, inspections, and compliance audits.

•  Use the Vantage software to receive daily/weekly job tickets,

update activities and asset information.

General Maintenance

•  Working in line with the planned preventative maintenance

schedule, lead on completion of proactive/routine maintenance
tasks, including but not limited to:

• Cleaning and unblocking of gutters and drains
• Cleaning and replacement of signage as required
• Cleaning of security cameras
• Jet washing of hard standing areas
• Painting and decorating.

•  Support the team in carrying out reactive maintenance tasks, as

required.

Additional Responsibilities

•  With direction from the Operations Manager and external

consultants, remain up-to-date with all appropriate practices
and regulatory requirements within allocated areas of
responsibility and undertake duties in line with established
practices and protocols.

•  Working with the Operations Administrator, serve as joint Fire

Officer, during emergency evacuations

•  Undertake appropriate training to ensure that skills remain up-
to-date and commensurate with the first-class service required
for this role.

•  Drive company vehicles in pursuance of your duties, as

requested, and as authorised.

•  Establish and maintain effective communication channels and
efficient/effective working relationships with other colleagues,
customers and third parties.

•  Provide cover for reactive maintenance team, as required

•  Any other duties as required to ensure the smooth running of

the Operations Department.

General

Adhere to all organisational policies and procedures.

Public Relations – To represent Oakhaven Hospice in the community
and public domain as appropriate

Personal Development – to keep up to date on current developments
appropriate to duties and responsibilities of the post. To identify personal
development needs with agreement of line manager.

Training - To remain appropriately trained for the role and keep
up to date with mandatory training requirements.

Data Protection – To be conversant with the requirements of the Data
Protection Act and ensure compliance in safeguarding confidential
information.

Infection Control -  All employees must follow consistently high
standards in the prevention and control of infection including adhering to
infection prevention and control policies and procedures relevant to their
work, in both non clinical and clinical settings.

Health and Safety – To be aware of and comply with current Fire, Health
and Safety Policies and Procedures operated at Oakhaven Hospice.
Ensure risk assessments are conducted for each event and appropriate
insurance cover obtained.

Confidentiality – To be aware of the confidential nature of hospice affairs
and comply accordingly.

Finance – To act with a sense of integrity and sound judgment and to
take personal responsibility for understanding and following all relevant
financial policies.

Additional Duties – In discussion with line manager to undertake work as
and when required in support of Oakhaven Hospice.

OAKHAVEN HOSPICE

Notes

•  The post-holder may have access to confidential data on staff, patients and services within the hospice.

Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal.

•  The  post-holder  may  be  required  to  contribute  towards  clinical  and  corporate  governance  agenda  as

appropriate.

•  The post-holder will be the subject of regular annual appraisal and objectives.
•  The post-holder will be expected to produce work to a high standard and to promote quality at all times.
•  The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients,
irrespective  of  gender  (including  gender  re-assignment),  marital  status,  sexual  orientation,  race,  colour,
creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade
Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy
through their working practices, which requires all individuals to be treated with respect, dignity, courtesy,
fairness and consideration.

•  The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies

and Procedures.

•  The  post-holder  must  familiarise  themselves  with  matters  relating  to  health  and  safety  management,
reporting any potential risks immediately in accordance with the Hospice’s Health  and Safety policy and
procedures.

•  The employee will also be expected in discussion with their manager, to understand their role and level of
accountability in respect of Emergency Planning procedures and ensuring controls assurance within their
work area.

•  This is an outline job description and may be subject to change, according to the needs of the service, in

consultation with the post holder.

•  Oakhaven Hospice is a non-smoking building and this is to be observed at all times.

The ‘Why’ of Oakhaven

PERSONAL VALUES

Making every moment matter

We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability,
Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with.

Compassion

We show compassion when

we act with understanding and work
cooperatively with others.

We treat each individual as

unique, valuing them without
distinction or judgement

Accountability

Respect

Empathy

We continually learn from

our experiences and use this
understanding to develop
services and maintain
excellence as standard.

We treat and communicate

with our team members,
patients and community
with mutual respect,
recognising the importance
of their contribution

We demonstrate awareness

of  an  individual's  situation
from  their  perspective  and
respond compassionately in
an understanding manner.

We take responsibility for our

decisions and actions,
alongside creating a culture of
no blame.

We value the diversity of

others in both opinion and
culture and do not dismiss
what we do not understand
or agree with.

We listen and help people

based on their individual needs
and feelings.

The ‘Why’ of Oakhaven

ORGANISATIONAL VALUES

Making every moment matter

As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best
practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both
internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM.

Together

Excellence

Actively
engaged

Meaningful

We work as one team across

We make the best use of

Oakhaven and share our
knowledge, skills and
experience with others to
deliver excellence.

resources by accessing knowledge
and skills from partners to support
Oakhaven in delivering excellent
service.

We strive for a professional,

high quality service which is
responsive to need and works
to ethical, sound and best
practice principles.

We demonstrate a belief in

the ethos and principles of
Oakhaven and are supportive
of the day to day operation at
all levels, individual, team and
organisational.

We are aware of the value

and impact Oakhaven can
have on individuals, teams,
organisation and the
community.

We reflect and act on constructive

feedback from others in order to
learn.

We respond positively to new

ideas and approaches and propose
solutions when faced with
problems.

We understand how our response

and actions can affect a person’s
experience.

Personal specification

Requirement

Essential

Desirable

Education,
Training and
Qualifications

Good general level of education

Previous experience working in
the healthcare sector

Training in principles of Health
and Safety including COSHH

Skills and
Knowledge

Experience

Previous experience working in an
estates/facilities/operations department

Knowledge of building
maintenance and statutory
testing requirements

Excellent knowledge of health and
safety and COSHH

Excellent interpersonal skills with the
ability to engage with stakeholders at all
levels, both internally and externally.

Organisational and time management
skills to effectively manage workload

Ability to work to deadlines/changing
demands.

An understanding of health and
safety legislation and experience
in completing estates
compliance activities

Knowledge of a variety of
maintenance duties

Team working, relating well to
others, providing help and
support when needed

Keen attention to detail

Strong planning, prioritisation and
record keeping skills

Ability to work on own initiative, and in a
fast-paced environment

Previous experience in completing
estates/facilities compliance tasks

Proven ability to plan and prioritise
own workload and activities, with
many competing demands exercising
discretion as to the degree of urgency,
importance and confidentiality required
to ensure goals and targets are met

Practical experience of
undertaking audits, inspections,
and risk assessments

Personal
Attributes

Self-motivated and enthusiastic

Highly organised and dependable

Appreciation of working in a
hospice environment

A good understanding of the
purpose, values and strategy of
Oakhaven Hospice

Punctual, reliable and able to work
effectively without direct supervision

A completer/finisher who is detail
focussed and practically minded

Willing to go above and beyond when
needed

Flexible and committed approach to
work, including a willingness to work
unsocial hours if necessary