Complex Needs Worker

Empowering

Inclusive

Committed

Location Camden

Salary £38,115 - £41,881 pa

Permanent/Full time/37.5 hours per week

This is a Permanent, Full time vacancy that will close in 16 days at 10:00 GMT.

About The Role

Do you have a genuine interest in supporting people to rebuild their lives and the ability to empathise with others?

The North Camden Mental Health Accommodation Services team comprises five supported accommodation projects for people over the age of 18 with a diagnosed mental illness. One of the projects is high support and staffed 24 hours a day, the others are low support projects generally staffed Monday to Friday 9am to 5pm. All of the services are commissioned by Camden Council Adult Social Care and sit within Camden’s mental health pathway.

The aim of the service is to work alongside to empower and enable our clients to move through the pathway and into independent accommodation in the community.

We're looking for an enthusiastic Complex Needs Worker with considerable experience of working with people with a mental illness and substance use and knowledge of the problems that confront homeless and vulnerable people with multiple and complex needs.

You will work in an asset-based way and build meaningful relationships with clients; bringing out skills that will help them to live independently; your key responsibilities will include:

• Working as part of the team across all the projects and to help us create a community of person-centred support for clients with complex needs, maintaining a safe environment in each project in which clients who have experienced complex trauma are able to build their confidence and discover opportunities for positive change, in line with Psychologically Informed Environment principles and St Mungo’s Framework.
• Identifying and developing external relationships that increase accessibility to support within Camden for clients with complex needs.
• Providing training, support and case management to team members

About you

We are looking for someone who has a good understanding of mental health and well-being and ideally one of the following; substance use, Trauma Informed Care and/or Psychologically Informed Environments. To be successful in this role you will also require:

• The ability to maintain enthusiasm for a high level of contact with clients on a day-to-day basis.
• An understanding of a Person-Centred approach and a non-judgemental way of working with people who have been homeless, and have perhaps had negative experiences of services.
• Good communication skills and the ability to work with others whilst managing your own time.
• The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
• Above all we are looking for someone who will be committed to the overall aims and objectives of the service and working in a psychologically informed way, ensuring clients are at the heart of everything they do.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am 13th April 2026

Interview and assessments on: w/c 27th April 2026

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more? Click here to visit our .

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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Published

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Closing

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