Community Young Person & Family Support Worker (Includem Response)
Includem
Scotland Wide
Full-time
Listed today
Job Description Community Young Person & Family Support Worker (Includem Response) Hours per week: 37 hours per week (between 8am – 10pm) Contract type: Permanent, in line with funding Location: Scotland Wide Reports to: Team Manager Line Management Responsibility: No Financial Accountability: Low Job Summary The Community Young Person & Family Support Worker will lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of includem. The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and support them to improve outcomes in line with GIRFEC principles and includem’s model of support. The Community Young Person & Family Support Worker will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing outcomes for young people through use of line managers, colleagues, and organisational tools, processes, policies, and procedures. As part of the Response Team the Family Support Worker will also support the development and implementation of new or existing services across the organisation. Key Responsibilities The key responsibilities of the Community Young Person & Family Support Worker include, but are not limited to: Service Delivery visit our website: includem.org follow us on twitter: @includem2000 1 • To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders. • To be available for young people and families at critical times. • To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning. • To ensure a focus on regular and appropriate case progression to help young people and families recognise progress. • To assess and respond appropriately to situations where young people and/or families may be at risk of harm. • To actively participate in the delivery of the Includem Helpline evening and night service so support is available for young people and families 24/7. • To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making. • To support the organisation with the implementation and delivery of new and existing projects People • To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately. • To demonstrate professional resilience when providing support with sensitive or challenging issues. • To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes. • To establish mutually trusting, open and non-judgemental relationship with young people and their families. • To encourage and lead collaborative team work to provide a ‘scaffolding of support’ around each young person and their family whilst developing relationships with wider community resources. • Offer support to young people within their own communities and support them to access resources locally. • To respect and value the contribution of wider stakeholders and the delivery of Includem services. • Where opportunity allows experience of directing, supporting Sessional staff. • Any other duties as designated by your line manager. Influence • To build relationships with Local Authorities with varying demands and priorities. • To ensure young people and families are empowered to make informed choices. • To support young people and families to effectively communicate with others. • To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals. visit our website: includem.org follow us on twitter: @includem2000 2 • To reflect on practice, share learning and promote continuous practice improvement within a team setting. • To articulate and endorse the Includem framework of intervention and the key aspects of the service delivery model to a wide audience. • To role model appropriate practice standards and professional boundaries to others. • To ensure a high-quality service is delivered to young people and families. • Demonstrate understanding of your impact on people and how they might see you. • To develop partnership working within communities. Resources • To plan time effectively to meet the needs of young people, families and service delivery to ensure the service is available 24/7, 365 days per year. • Able and willing to travel anywhere Scotland to respond to need from Local Authorities or project development, including overnight stays away from home. • To maintain and produce accurate and timely records and reports. • To ensure support is delivered in line with Includem’s Policies Procedures, SSSC Codes of Practice & National Guidelines. Quality Assurance • To be accountable for the quality of your work and responsible for any work delegated to others within the Includem support, and be able to evidence this work effectively. • To actively participate in formal supervision and continuous professional development. • To have an overview of the work delegated to other Includem workers involved in delivering individualised support to your young people. • To generate creative and new solutions to issues faced by young people and families. visit our website: includem.org follow us on twitter: @includem2000 3 Person Specification Category Essential Job Requirements Desirable Job Requirements Technical Skills, Knowledge, and Experience • Experience of effectively engaging vulnerable • young people and families who are likely to have faced challenging life circumstances and supporting them to achieve positive change. • Ability to recognise situations in which people are in crisis or at risk and able to use support to determine appropriate interventions. • Ability to respond flexibly to changing situations led by the needs of young people and families. Ability to provide emotional, practical, and social support to young people and families. • Ability to routinely evidence practice, including contributing to formal reports. • Reliability and commitment to deliver the relationship-based model of intervention. • Ability to demonstrate, understand apply our organisational values which are clearly aligned to the SSSC Codes of Practice. These are embedded in al roles and applicants must evidence their attitudes/behaviours as part of the application process: • Respect • Collaboration Method of Assessment Application process Group stage interview Individual interview visit our website: includem.org follow us on twitter: @includem2000 4 • Participation and Dignity • Empowerment Education / Qualifications • SVQ Level 3 or appropriate professional qualification for SSSC registration Other Requirements • Ability to drive and have access to your own car • for work purposes. • Excellent organisational and planning skills. • Effective team player who is also confident working independently. • Self-motivated and flexible. • Excellent communication skills, both written and verbal. • Willing to work towards SVQ Level 3 or Application process appropriate professional qualification for SSSC registration. Individual interview Application process Group stage interview Individual interview Acknowledgement: This job description is an overview of the duties, responsibilities, and requirements of the position. You may be required to perform other duties throughout your employment at the reasonable request of your line manager. I acknowledge that I have read and understood the job requirements, responsibilities, and expectations outlined in the job description. Employee Name Employee Signature Line Manager Name Line Manager Signature Date Date visit our website: includem.org follow us on twitter: @includem2000 5