Community Support Worker x 2positions - 35 hour contract and25 hour contract Application Pack Job DetailsJob Title: Location: Team: Responsible to:Contract: Hours: Salary: Community Support Worker x2 positionsWithin Headway East London’s 13 Borough catchmentarea* Community Support Work ServiceCommunity Support Work Service Manager Permanent 35 hours per week and 25 hours per week£25,963.21  FTE (£18,545.15 after pro rating)About Us Headway East London (www.headwayeastlondon.org) is a charity supporting peopleaffected by brain injury. Working across 13 London boroughs we offer specialistsupport and services for survivors and their family. We offer therapies, advocacy,family support and community support work alongside our day service: acommunity venue where people can make the most of their abilities and interests. We also promote awareness and understanding of brain injury by providinginformation to the public, and offering training to university students, professionalsand businesses. Our vision is to build a community where people with brain injuryare valued, respected and able to fulfil their potential. Registered Charity No: 1083910. Community Support WorkerRegistered Charity No: 1083910Principal Duties and Responsibilities 1.    Conduct support sessions to a regular caseload of members in the community asa lone worker with remote office assistance. 2.    You will work to maximise and maintain their autonomy and independence intheir home environment or within the local community. 3.    You will work collaboratively with the member to plan, organise and implementdaily activities by developing daily and weekly structure and wellbeing plans. 4.    You will be responsible for being the first responder, with remote managersupport, in the event of any incidents, safeguarding issues or behaviour thatchallenges during support sessions.5.    Accompany and support members to appointments with health and statutorycare providersand provide accurate notes for future reference.6.    Accompany and support members to access social, leisure, educational and vocational activities in the community.7.    Maintain a maximum income for members through completing benefit andgrant entitlement and assist with financial budgeting.8.    Provide appropriate and relevant advice, information and advocacy to membersand their families. Where appropriate liaise with other professionals and statutoryand non-statutory organisations to make referrals or signpost to appropriatesupport services.9.    Maintain accurate and factual monitoring notes on our online database andreport any incidents.10. Conduct and monitor specific therapy / support / rehabilitation and riskmanagement plans in accordance with case managers, therapists and otherprofessionals as requiredAbout the RoleAs Community Support Worker, you will work one to one to deliver support work tothe brain injury community throughout Headway East London’s 13 Boroughcatchment area. You will provide support plans to provide support to manage activities at home,maximise opportunities and choices, support wellbeing and provide advocacy. Community Support WorkerRegistered Charity No: 1083910Registered Charity No: 1083910. Comply with safe working practices as outlined in Headway East London policiesand take reasonable care for your own health and safety and that of others whomay be affected by acts or omissions at work. Report any accidents, incidents or near misses as soon as reasonably practicable. Comply with GDPR guidance as outlined in Headway East London policy andreport any breaches as soon as reasonably practicable. Health & Safety/GDPR Community Support WorkerRegistered Charity No: 1083910Internal: Staff within the Service Department, Members (service users) andtheir families and carersExternal: External partnersKey Relationships - Internal and ExternalGeneral Be aware of and adhere to Headway East London policies at all times. Take part in progress/performance reviews throughout the year. Cooperate with other departments to achieve good outcomes for our members. Attend training courses and complete online training modules as required tomeet the requirements of the post. Take responsibility for own personal development, seeking out opportunities tolearn new skills. Undertake any other duties as requested by management which are reasonablydeemed to be within  the scope of the role or necessary for the smooth running ofthe organisation.Other Apply the Headway East London values and behaviours to every aspect of therole at all times. Protect and enhance the interests and reputation of Headway East Londoninternally and externally.Commit to the organisational principles of:coproduction equity, diversity and inclusion sustainability Community Support WorkerRegistered Charity No: 1083910Person Specification Registered Charity No: 1083910Community Support WorkerCriteriaEssentialDesirableExperience Experience of working withadults with care and supportneedsExperience of lone working inthe communityKnowledgeAwareness of the health andsocial care and charity sectorsAwareness of issues relating todisability and social exclusionAwareness oflegislation in relationto the rights of adultswith care andsupport needs and ofthe   welfare benefitsand social caresystemUnderstanding ofbrain injury and howit affects survivorsand familiesSkillsBasic IT skills includingMicrosoft Office packages anddatabasesGood communication, literacyand numeracy skills includingthe ability to respondempathetically to othersHighly organised with theexperience of working todeadlines and managing yourown workloadGood ability to work underpressure and remain calm instressful situations Job Description and Person Specification Agreement: the above job description is not exhaustive but an indication of the duties thepost holder may undertake and will be subject to review. CriteriaEssentialDesirableSkillsBasic skills in monitoring andrecording accurate recordsGood ability to work inpartnership with internal andexternal partnersPersonalattributesCommitment to the values,behaviours and principles ofthe organisationAbility to working in wayswhich promote equity,diversity and inclusionCommitment to continuouspersonal developmentAdditionalrequirementsYour workplace location willvary from day to day, and youwill be based in members’homes or locations in theircommunities There will be occasionalmeetings at our centre inHackneyThis post requires travelthroughout 13 Londonboroughs with travel betweensessionsYou are required to send a loneworking safety message at theend of each working dayThis post is subject to anenhanced DBS checkRegistered Charity No: 1083910Community Support WorkerThe deadline to apply is 9:00 am, 27 January 2026Interviews will be held on 6 February 2026Please send your Application Form and voluntary Equal Opportunities MonitoringForm to recruitment@headwayeastlondon.orgFor further information about the role and Headway East London, please contactCommunity Support Work Service Manager, Fiona Aravindakshan , on:fiona.aravindakshan@headwayeastlondon.org or call on 020 7749 7790.No agencies please.If you have not heard from us by 3 February 2026 please assume that yourapplication has not been successful.Headway East London is an Equal Opportunities Employer and we are committed toensuring that all staff are motivated, skilled and rewarded by their work. Wewelcome applicants regardless of race, religion or belief, colour, national origin, sex,sexual orientation, disability, age and other protected status as required by law.We promote and protect human rights; they are the foundation of what we do. Wewant to be an inclusive place where a diverse mix of talented people want to comeand contribute their unique strengths and perspectives. We are focused on equalityand believe that all the fascinating characteristics that make us different, make usmore able to deliver our life-changing work with passion and creativity. To apply Registered Charity No: 1083910Community Support Worker