COMMUNITY ENGAGEMENT WORKER

JOB PROFILE: COMMUNITY ENGAGEMENT WORKER
Date profile last
Community Engagement
reviewed:
Worker

March 2026

Reports to:

Friendship & Connections
Manager

Role:

Name:

MAIN SUMMARY OF ROLE:

To  support  the  Fund’s  work  on  social  isolation  by  engaging  beneficiaries  in  meaningfully  enriching
outcomes to reduce their isolation which in turn should, over time, reduce their feelings of loneliness.

Develop and maintain positive links with key statutory and voluntary organisations across your region,
to encourage these organisations to refer eligible members of the RAF Family into the Friendship and
Connections service.
KEY ACCOUNTABILITIES/RESPONSIBILITIES:
•  Hold a caseload of social isolated beneficiaries. Undertake assessments of beneficiary situations

and barriers to engagement in meaningfully enriching outcomes. To do so both remotely (over the
telephone and online) and in person through home visits across your area of responsibility. This
could involve significant amounts of travel to reach appointments.

•  Develop action plans with each beneficiary entering the Friendship & Connections service. Plans

should identify appropriate opportunities from within both the RAF Benevolent Fund but also the
wider region to connect the beneficiary into meaningfully enriching outcomes; identify barriers to
accessing these opportunities and propose solutions to overcoming those barriers. This could on
occasion involve accompanying a beneficiary to enriching activities.

•  Develop and maintain a thorough and detailed understanding of Fund services and services

provided by other military and national welfare services, using this knowledge to meet welfare
need.

•  Answer questions from key stakeholders and members of the RAF Family regarding available

welfare support; sharing referrals for general welfare support with the Welfare Navigator team
and when appropriate, liaise between stakeholders and head office to troubleshoot any ongoing
issues in the delivery of welfare support.

•  Promote the range of welfare support available from the RAF Benevolent Fund to key stakeholders

in your region. Encourage stakeholders to identify member of the RAF Family amongst their
service users and to signpost those individuals to the Fund. Focus on promoting the Community
Engagement Worker role and encourage stakeholders to identify and refer socially isolated
members of the RAF Family.

•  Support the creation, development and delivery of activities aimed at reducing social isolation.
•  Maintain up to date, concise and confidential, electronic beneficiary case notes and records

in the format, style and location(s) required by the Fund.

•  Raise the profile of the RAF Benevolent Fund and the support it can offer to the RAF Family.
COMPETENCIES REQUIRED FOR THE ROLE
Essential

Desirable

•  Working with People
•  Relating and Networking
•  Deciding and Initiating Action
•  Delivering Results and Meeting Customer

Expectations

•  Analysing

•  Coping with Pressures and Setbacks
•  Writing and Reporting
•  Planning and Organising
•
•
•  Presenting and Communicating Information

Following Instructions and Procedures
Learning and Researching

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•  Persuading and Influencing
QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE
Academic or Professional Qualifications (or equivalent):

•  A good level of general education –

•  Evidence of Continuing Professional

Essential

Desirable

minimum of three A-Levels or equivalent,
or life skills equivalent to this.

Knowledge/ Experience:
Essential
•  Experience of working with members of
the public, organisations, community
groups and health & social care
professionals.

Development (CPD)

Desirable
•  Experience of delivering welfare services within

a charitable organisation or the RAF.

•  Knowledge of the public/social policy agenda

around tackling social isolation and loneliness.

•  Experience of supporting people to

•  Knowledge of the veteran’s welfare charity

address their welfare needs using
assessment and case management.
•  Experience of working with older and/or

vulnerable people.

•  Knowledge of social and community
services, including veteran’s services
across the county.

•  Experience and understanding of what it

means to take a person-centered
approach.

sector.

•  Demonstrable knowledge of social and welfare

issues affecting the veteran community.
•  Experience of gathering information and

presenting to groups of people.

•  Experience of working with working age

veterans.

Other Requirements:
•
•  Willingness to work flexible hours, outside of traditional office hours.

Full driving licence required

Signature

I confirm this job profile has been drawn up with my full involvement and accurately reflects the
responsibilities of the role.

Postholder's Signature:

Line Manager's Signature:

Date:

NAME:

NAME:

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