Community Agent

Job Description

Job Title Community Agent

Reporting
To

Community Agents, Service
Coordinator or Community
Agents Operational Manager

Location

Home based (Essex)

Hours

15 hours per week, (Flexible)

Rate

Starting salary - £12.94ph

This could possibly increase to a
maximum of 25 hours per week subject

to a successful probationary period,
agent availability and demand.

SCOPE

Community Agents Essex is part of Essex Wellbeing Service (EWS) and delivered
by Rural Community Council of Essex (RCCE). We provide a county-wide free to
access home visiting service.

This  is  a  community-based,  community–led,  early  intervention  programme
particularly for vulnerable people, including older people and informal carers, which
aims to strengthen individual resilience, provide support at home and reduce the
need for health, social care and community safety interventions.

RCCE employ all Community Agents and the districts covered are Basildon,
Braintree, Castle Point, Chelmsford, Colchester, Epping Forest, Harlow,
Maldon, Rochford, Tendring, Uttlesford.

The  role  is  home  based,  covering  a  local  area  but  with  occasional  travel  to  the
RCCE offices as appropriate. The post-holder will work 15 hours per week initially.
There is potential for this to increase to a maximum of 25 hours per week after a
successful  probation  period,  but  this  will  depend  on  agent  performance,  agent
availability and client demand.

The role will be line managed by a member of the RCCE Community Agents,
management team.

Overall Purpose of the post

Visit people to identify the need for advice, support, adaptations, independent
living skills and social interactions.
Provide high quality information and support and promote healthy living via
access to a wide range of services.
Develop social networks and local activities that support health and wellbeing
which can be sustained by the community in the longer-term.
Develop effective working relationships with all partners, stakeholders and local
organisations.

Community Agent / Oct 2022

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Main Duties and Responsibilities

1.  To engage face-to-face with service users to identify specific needs and

appropriate interventions.

2.  Enable referrals and links between individuals and service providers.
3.  Provide high quality information and promote wellbeing and prevention

initiatives.

4.  Be a friendly source of information and support within the community.
5.  Help people help themselves or one another through initiatives to facilitate

and support increased –

Individual and community capacity

•
•  Social inclusion and community networks
•  Reciprocal support
•  Sustainable caring roles

6.  Help people maintain or regain independence through-

•  Living skills, adaptations and enablement approaches
•  Simple safeguards and new technologies
•  Advice, information and advocacy regarding appropriate housing

and support.

7.  Discuss the intended service user outcomes with the appropriate health

and social care professionals

8.  Develop effective working relations with all partners (including within

Essex Wellbeing Service – EWS), local organisations and
stakeholders.

9.  Undertake regular service-user visits to monitor progress.
10.  Work flexibly with and provide support to the co-ordinators, acting as

contingency during absences.

11. Undertake risk assessments when necessary on the service user,

and environment. To alert the service co-ordinators of any concerns
over referrals.

12. Keep appropriate electronic and paper records, complete reports as

required and assist in the compilation of case studies.

13. Assist with the effective promotion of the Community Agents service.
14. Ensure Service User Engagement questionnaires are used and assist with

monitoring the results.

15. Undertake training as required
16. Adhere to all relevant policies, including health and Safety, Lone Working

and Data Protection policies.
17. Take part in team meetings.
18. Undertake any other relevant duties that may be required as directed by
the Community Agents, Service Coordinator or other RCCE manager.

Community Agent / Oct 2022

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Person Specification

Job Title: Community Agent

Ref:

Education/
Training

Experience

Knowledge/
Technical
Skills

>  Educated to GCSE level or equivalent by experience

To include:
>

Ideally participation in a multi–disciplinary team
environment

>  Knowledge of/or experience working in the voluntary sector
>  Experience of delivering high quality services to the public
>  Full UK Driving Licence and experienced car driver with

>

access to a car
Ideally a knowledge of services provided by the NHS
and Social Care, or voluntary sector organisations.
>  Knowledge of the local area served by the scheme.
>  Understanding of how to improve service quality for the

benefit of users.

>  Able to plan own workload
>  Working knowledge of health and safety practices
>  Understanding of the Risk Assessment process
>

IT literate

Personal Skills  >  Excellent interpersonal and communication skills

>  Ability to work as part of a team and on own initiative
>  Ability to deal with queries in a diplomatic, professional

and confidential manner.
>  Good telephone manner
>  Ability to quickly understand a situation and develop

logical solutions.

Special
Circumstances

>  Willingness to work flexible hours
>  Willingness to undertake training as required
>  Able to travel around the area as required

Community Agent / Oct 2022

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