Community Advice Hub – Hub Adviser

                                                            AGE UK SOLIHULL

                      PERSON SPECIFICATION

JOB TITLE:  Community Advice Hub – Hub Adviser

ESSENTIAL

DESIRABLE

Experience

•  General experience of working directly with people,

•  Minimum of 1 year’s previous experience

either face to face or by phone

•  Experience of completing complex forms and

problem solving.

•  Experience of working in a health and social care

working in welfare benefits

•  Experience of working with volunteers.
•  Completing assessments and providing
information, advice and/or support

related field

•  Knowledge of welfare benefits and income

maximisation

•  An understanding of the Care Act 2014
•  Good understanding of Safeguarding Adults

and Children
•
Local knowledge of the Solihull Borough.
•  FCA Debt Advice regulations and guidelines

•  Ability to develop and maintain effective
and productive working relationships
across many levels.

Knowledge

•  A demonstrable understanding and commitment to
the work, vision and values of Age UK Solihull
•  Broad knowledge and understanding of the wide

range of issues affecting residents of Solihull, and of
services to meet their needs

•  Good understanding of the importance of diversity,

equality and inclusion

•  Good understanding of Data Protection legislation

Skills

•  Good IT skills
•  Good numerical skills
•  Highly flexible approach responding to the needs of

the Community Advice Hubs as appropriate
•  Highly organised, self-motivated, able to prioritise

conflicting demands and meet deadlines
•  Good verbal communication, listening and

interpersonal skills

•  Flexible and able to work confidently alone using
own initiative, as well as being an active team
member.

•  Calm and sensitive approach.

•  A satisfactory DBS is required for this post.

Legal Requirements

•  Flexible and responsive approach
•  Use of a car and a full driving licence is required for

this post.

Other