Community Advice Hub Adviser

AGE UK SOLIHULL

JOB DESCRIPTION

JOB TITLE:

Community Advice Hub Adviser

LOCATION:

The main base for the purpose of travel and expenses is
The Core, Solihull B91 3RG. There is a requirement to work
from the Community Advice Hub in Chelmsley Wood and
an  additional  requirement  to  work  from  any  Community
Advice Hub or Age UK Solihull Office without notice in line
with the needs of the organisation now and in the future.

RESPONSIBLE TO:

Hubs Manager

RESPONSIBLE FOR:

No line management responsibilities

JOB PURPOSE:

To  support  the  delivery  of  the  Community  Advice  Hubs,
ensuring compliance with the Care Act 2014.

To deliver a holistic service through all mediums, face to
face, by phone, email and any other digital platform.

To enable residents of Solihull to have access to a Single
Point of Contact that promotes health and wellbeing,
prevention, and early intervention, leading to improved
outcomes for individuals and communities.

To deliver a service co-produced with all partners and
service users.

DUTIES:

1.  To provide information, advice and support to any resident of Solihull to

ensure they are enabled to access all services they need to remain
independent, safe, healthy and active members of their local communities.

2.  To explore individual and family situations and needs through the process of

holistic assessment and provide the information, advice and support
residents require.

3.  To work to the Hubs ethos of prevention and early intervention but also

support residents in crisis.

4.  To provide benefits advice and casework as required, ensuring residents are

enabled to claim the benefits they are entitled to and maximise their
household incomes.

5.  To support Debt Advice and Casework provision within the Hub, complying

with all applicable legislation, including FCA guidelines

6.  To proactively promote the Community Advice Hubs to existing and new

partner organisations, and to Solihull residents.

7.  Support the development and maintenance of the reference tool of referral
pathways, the services provided by partner agencies and local and national
information tools, keeping the information updated on a regular basis.

8.  To maintain databases and comply with monitoring and reporting

requirements.

9.  Communicate and refer to partner agencies, working across the sectors and

ensuring referral pathways are strong, relevant and appropriate, coordinating
and monitoring referrals for those most in need and deemed most
vulnerable.

10. Ensure that gaps in service and unresolved operational difficulties are

reported to the Hubs Manager.

11. To work as part of the wider Community Advice Hub Team, take a flexible
approach, and be led by demand across all parts of the service and wider
organisation.

12. To attend any training or meetings deemed necessary, updating and

maintaining relevant knowledge required to fulfil the role.

13. To undertake any other duties that may be required.

Additional Notes

All staff are expected to work flexibly in terms of location and to undertake any role
within the Community Advice Hub/Information and Advice Services Team as
required.

All staff have a particular responsibility for ensuring that Safeguarding Adults
legislation and guidelines are adhered to, that the well-being of at risk individuals is
promoted and that at risk individuals are aware of their right to protection from all
forms of abuse.

This post is subject to a satisfactory DBS check and references.

All staff have an individual responsibility to comply with Age UK Solihull’s Policy and
Practice on Health and Safety Matters.

All staff are expected to support the fundraising activities of Age UK Solihull.