Communications OfficerApplication Pack About Us Headway East London (www.headwayeastlondon.org) is a charity supportingpeople living with brain injury. Working across 13 London boroughs we provide specialist support and services forsurvivors and their families. We offer therapies, advocacy, family support andcommunity support work alongside our day service: a community venue wherepeople can make the most of their abilities and interests. Our vision is to build a community where people with brain injury are valued,respected and able to fulfil their potential.Job DetailsJob Title: Location:  Responsible to: Contract:HoursSalary:Communications OfficerHeadway East London238-240 Kingsland Road, London E2 8AXHybrid working option, minimum of 2 days per week workingin person at the officeCommunications and Marketing ManagerPermanent21 hours per week£30,900 (£18,540 after pro rating)Registered Charity No: 1083910Communications OfficerWe’re looking for a creative and values-driven Communications Officer to supportand develop the voice of Headway East London – working with our community ofbrain injury survivors, volunteers, and staff to co-produce content that shares ourstories, increases awareness and broadens our reach.You’ll play a central role in promoting our services, supporting income generation,and amplifying the voices of our members through a range of marketing andcommunications activity. You’ll balance digital know-how with a collaborativeapproach, developing accessible, engaging content across channels including ourwebsite, social media, e- newsletters, and print materials.Working with the Communications & Marketing Manager, you will help to shapethe tone and direction of our communications, strengthen our brand, and findinnovative, authentic ways to engage our community and reach new audiences.This role is ideal for someone who is passionate about inclusion and creativity –someone who can shape compelling messaging and develop an engaging calendarof content, while working collaboratively to ensure our communications reflect theunique identity, voices, and values of our organisation.About the RoleCommunications OfficerRegistered Charity No: 1083910Key Responsibilities Marketing & Communications DeliveryDeliver and support the implementation of our communications and marketingstrategy across all channels (digital and print).Support a regular calendar of activity across social media platforms (Instagram,Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network ofonline supporters.Support  on maintaining and developing content for the Headway East Londonwebsite (using WordPress and Elementor), including blog posts, service pagesand events.Create engaging, relevant and accessible content including copy, video,photography, audio and graphics (using Canva), in line with brand guidelinesand accessibility principles.Co-ordinate monthly e-newsletters and other communications usingMailchimp to a variety of audiencesCollaborate across departments (including therapies, volunteering, fundraisingand casework) to identify communications needs and deliver high-qualitymarketing materials.Co-ordinate production of branded marketing material with suppliers, ensuringdesign is in keeping with the organisational style, on time and within budget.Community & Co-ProductionWork with our members(services users - people with brain injury),volunteersand staff to co-create content that reflects their voices and experiences.Ensure accessibility is embedded in all communications, including use of plainEnglish, inclusive visuals, and a variety of formats. Engage the wider Headway East London community in developing campaigns,storytelling, and communications planning.Communications OfficerRegistered Charity No: 1083910Campaigns, Partnerships & Income Generation Support fundraising and development teams to plan and deliver digitalcampaigns that increase donations, engagement and awareness.Explore opportunities for brand development, partnerships and earned mediathat align with our values and strategic priorities. Maintain and strengthen relationships with local and national media outletsand stakeholders.Internal CommunicationsSupport internal communication needs across the organisation, helping teamsstay informed and connected across multiple sites.Help develop internal resources and templates that enable teams to produceconsistent, values-led communications.Communications OfficerRegistered Charity No: 1083910Key Relationships Internal: Members (service users), Volunteers, Day Service Co-Ordinators,Service Leads of Departments, Director of FundraisingExternal: Public Audiences, Partner Organisations, Contractors e.g. WebsiteDevelopers, Graphic Designers, Press Communications OfficerHealth & Safety Comply with safe working practices as outlined in Headway East Londonpolicies.Take reasonable care for your own health and safety and that of others whomay be affected by acts or omissions at work.Report any accidents, incidents or near misses as soon as reasonablypracticable.Comply with GDPR guidance as outlined in Headway East London policy andreport any breaches as soon as reasonably practicable.Registered Charity No: 1083910General Be aware of and adhere to Headway East London policies at all times.Take part in progress/performance reviews throughout the year.Cooperate with other departments to achieve good outcomes for our members.Attend training courses and complete online training modules as required tomeet the requirements of the post.Take responsibility for own personal development, seeking out opportunities tolearn new skills.Undertake any other duties as requested by management which are reasonablydeemed to be within the scope of the role or necessary for the smooth runningof the organisation.Other Apply the Headway East London values and behaviours to every aspect of therole at all times.Protect and enhance the interests and reputation of Headway East Londoninternally and externally. Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability Communications OfficerRegistered Charity No: 1083910CriteriaEssentialsDesirableQualificationsand trainingRelevant education orqualifications e.g. inDigital MarketingExperienceSignificant experienceworking incommunications, contentproduction or marketing. Significant experience ofstakeholder engagement,including service usersand external partners. Experience in creatingbranded assets. Experience of producingcommunications andmarketing materials in avariety of formats,including photography,audio and video.Experience workingwith people withacquired brain injury. Experience of creatingeffective paid andorganic marketingcampaigns. Experience of datamanagement andanalytics. KnowledgeStrong understanding andconfident user of socialmedia – includingInstagram, LinkedIn,Bluesky, Facebook andYouTube. Proficiency in IT tools(e.g., Microsoft Office) anddesign software such asCanva, Adobe Photoshopand Illustrator Understanding of braininjury. Understanding of thevalues underpinningour work. Communications OfficerPerson Specification Registered Charity No: 1083910CriteriaEssentialsDesirableSkillsExcellent copy writing,editing and proofreadingskills with a thoroughknowledge of goodgrammar and using brandguidelines. Excellent verbalcommunication skills,adapting style to engagedifferent stakeholders. Ability to prioritise,manage multiple taskssimultaneously and meetdeadlines. Experience of workingto and achievingtargets. PersonalattributesEnthusiastic andmotivated. Ability to work in wayswhich promote equity,diversity and inclusion.  Commitment tocontinuous professionaldevelopment. Adaptable and able towork with enthusiasmand humour. Commitment to thevalue of co-productionand collaborating withcommunities to co-create your work.Communications OfficerRegistered Charity No: 1083910CriteriaEssentialsDesirableAdditionalrequirementsOccasional work onevenings and weekends(time off in lieu will begiven).This post will be based atour centre in Hackney, butoccasional travel may berequired across London.  This post is subject to anenhanced DBS check. Communications OfficerThe above job description is not exhaustive but an indication of the dutiesthe post holder may undertake and will be subject to review.Registered Charity No: 1083910The deadline to apply is 9:00 am, Monday 2 February 2026.ndInterviews will be held week beginning 16 February 2026.thPlease send your Application Form and voluntary Equal Opportunities MonitoringForm to recruitment@headwayeastlondon.orgFor further information about the role and Headway East London, please contact theCommunications and Marketing Manager, Aimee-Lee Abraham, on: aimee-lee.abraham@headwayeastlondon.org or call on 020 7749 7790.No agencies please.Headway East London is an Equal Opportunities Employer and we are committed toensuring that all staff are motivated, skilled and rewarded by their work. Wewelcome applicants regardless of race, religion or belief, colour, national origin, sex,sexual orientation, disability, age and other protected status as required by law. Wepromote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want tocome and contribute their unique strengths and perspectives. We are focused onequality and believe that all the fascinating characteristics that make us different,make us more able to deliver our life-changing work with passion and creativity. To apply Communications OfficerRegistered Charity No: 1083910