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PURPOSEReporting to the Operations Director, this post will be responsible for the commercialand visitor operations management at Portsmouth Historic Quarter. The CommercialVisitor Operations Manager will work towards maximising visitor-based revenue andensuring excellent visitor experiences through the day-to-day management of ourfront of house staff, our exhibitions and visitor activities and relationships withexternal concerns and outsourced facilities providers.The Commercial Operations Manager manages the following staff: Visitor Operations Assistant Visitor Hosts Operations Assistant (Events Security and Compliance)DUTIESCOMMERCIAL OPERATIONS1.Work with the Operations Director to develop and deliver a commercialstrategy to maximise revenue across retail, catering and PHQ ticketing.2.Assist the Operations Director in developing the retail offer to include a widerrange of products that are aligned with our visitor profile and differing parts ofthe PHQ visitor offer.3.Oversee the efficient and profitable running of PHQ’s commercial visitor facingoperations and those operated by external concerns. 4.Contribute to the development and delivery of the PHQ charter business, usingour collection of operational historic vessels.COMMERCIAL VISITOROPERATIONS MANAGER JOB DESCRIPTION 5.Responsibility for the day to day running of PHQ exhibitions and visitor activity,in Boathouse 4 and other PHQ areas.6.Work with the Boathouse 4 Workshop Manager and the Volunteer Coordinatorto make Boathouse 4 accessible to the public in a safe and engaging way thatenriches the visitor experience.7.Manage a team of Visitor Hosts to deliver excellent visitor engagement and toactively sell retail products and PHQ tickets including exhibitions, boat trips andboat charters.8.Work with marketing, events and maritime operations colleagues to developand deliver events showcasing PHQ, these include Pontoon Open Weekends,Southampton International Boat Show and other events on and off site.9.With the Visitor Operations Assistant, manage a team of Visitor WelcomeVolunteers, assist in their training and daily management, to ensure they areoffering a warm welcome to visitors to both Boathouse 4 and the widerdockyard, proactively engaging with visitors and assisting in directing themaround the site. 10.Working with the Visitor Operations Assistant, develop a programme of freeactivities for families during school holidays to help them to engage with thecollections and stories of Boathouse 4, and other PHQ areas. 11.Be the daily contact for the outsourced facilities management activity (cleaningand hygienic waste) for the Historic Dockyard and Car Park site. Monitor thestandards of cleaning and take action to improve if necessary. VISITOR OPERATIONSSECURITY & SITE LICENCEUndergo Personal Licence training and become the Designated PremisesSupervisor on the Premises Licence for the Historic Dockyard, which is held byPHQ.12.13.Manage the Operations Assistant (Events Security and Compliance). Work with them to ensure adherence to licensing laws across the dockyard, including other stakeholders and partners on site.Support the Operations Assistant (Events Security and Compliance) in their work by arranging security for any outof hours events across the site, managing the contract with the security provider and monitoring the standards of service they provide.14. HEALTH & SAFETYGENERALBUDGETING & FINANCE15.Produce and work within annual budgets, in liaison with the OperationsDirector.Follow PHQ financial procedures for seeking quotes, producing purchaseorders and the processing and authorisation of invoices.16.20.19.18.17.Take reasonable care of own health and safety and that of others (e.g.colleagues working for or on behalf of PHQ, tenants, customers, visitingmembers of the public), by observing safety rules and reporting health andsafety risks and hazards.Comply with Health and Safety Policy and any health and safety instructionsrelating to the role or working environment.Work in partnership with the Health & Safety Adviser on matters relating tovisitor safety, ensuring processes are in place to proactively monitor the safetyof Boathouse 4, our open spaces and PHQ buildings which are accessed by thevisiting public.Actively promote and support a positive and pro-active health and safetyculture across PHQ, within Boathouse 4 and to direct reports, ensuring thathealth and safety training and compliance is reviewed on a regular basis.21.The post-holder will require the flexibility to work hours outside of normaloffice hours due to the nature of the post. The standard working days for thisrole will be Tuesday to Saturday each week.