Commercial Officer – Catering

March 2026

Job description

Commercial Officer – Catering

Head of Commercial Development
Coeliac UK Head Office, High Wycombe

Reports to:
Based at:
Salary grade table:  Commercial (CO5 – 5.1 to 5.2)
Line management:  No direct reports
The role:

The Commercial Officer – Catering acts as an administrator within
the Commercial department of Coeliac UK, the charity for people
who need a gluten free diet.  The Commercial department creates
and maintains partnerships with commercial organisations that
have a vested interest in the gluten-free market; this includes
manufacturers, retailers, foodservice companies, and caterers
(including restaurants, hotels and others). The role is responsible
for handling all the administration associated with catering
businesses achieving gluten free accreditation with Coeliac UK in
order to cater safely for people on a gluten free diet.

Key responsibilities

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To be responsible for proactively managing all commercial aspects of the
renewals process for existing holders of our Gluten Free Accreditation scheme
To assist in account management, including handling new Gluten Free
Accreditation applications and catering training enquiries, liaising with commercial
partners, negotiating Accreditation or training fees and ensuring that all
necessary paperwork is up to date
Managing the scheduling and follow up of Gluten Free Accreditation scheme onsite
audits, liaising with internal and external stakeholders to ensure timely delivery of
services
Ensure information about Gluten Free Accreditation partner venues is up to date
in the Coeliac UK website and Venue Guide
To hold main responsibility for delivering catering training bookings in the online
Gluten Free Academy, ensuring the successful administration of this service
To ensure that relevant invoices are issued and debts are managed
To assist the Commercial Services team to generate advertising and sponsorship
income where appropriate
To respond to email and telephone enquiries and Commercial partner applications
To ensure the CRM database (Workbooks), monitoring reports and other
management tools are updated in a timely manner and to assist with data
cleansing where necessary
To keep monthly and annual reports of commercial revenue up to date
To provide relevant copy for Coeliac UK publications and the Coeliac UK website
as required
To work with colleagues in the Commercial department to develop new
opportunities and support wider activities within the organisation
To gain a working knowledge of other Commercial Officer roles to be able to cover
holiday and sickness where appropriate

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Knowledge, skills and experience

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Excellent attention to detail, organisation and administration skills
Excellent interpersonal and relationship building skills
Excellent communication skills – oral and written, confident telephone manner.
High levels of analytical and numerical skills
Excellent IT skills – ideally experience with MS Office, CRM/database use, email
marketing services
Results driven
Team player with practical, positive and flexible attitude
Able to meet deadlines and prioritise tasks
Self-motivated and able to work without close supervision
Knowledge of catering and the FMCG food market would be of benefit though not
essential
Experience of managing financial transactions would be an advantage
Enthusiastic to help with a variety of projects

Competencies

1: General profile
Typically vocationally training or has commercial experience
Acts within clearly defined group or with straightforward clients.
May enlarge client list
Typically works with moderate guidance
2: Technical expertise; building & maintaining
Developed expertise in own area and demonstrates competence in using a variety of
techniques
2: Technical expertise; applying & anticipating
Applies knowledge/skills to a range of activities; acts as a source of expertise for
others in own area
3: Client/organisation orientation; client response
Proactively acts to understand client needs and identify solutions to non-standard
tasks/queries; actively creates opportunities
3: Client/organisation orientation; organisation understanding
Is aware of internal/external issues; applies to own role
3: Client/organisation orientation client response; costs
Takes action to monitor and control costs within own work horizons
4: Creating & delivering solutions; problem solving
Identifies key issues and patterns from partial/conflicting data; takes a broader
perspective to problems and spots new, less obvious solutions
4: Creating & delivering solutions; planning & organising
Manages own time to meet agreed targets; develops plans in line with strategy
developed elsewhere; forecasts resources and prepares schedules
5: Working relationship; communicating, negotiating & influencing
Adapts information/style to the audience, explains difficult concepts clearly, establishes
consensus, attains agreement
5: Working relationship; teamwork, coaching & guiding
Promotes teamwork; motivates, coaches and guides others
5: Working relationship; networking

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Creates informal networks with key contacts in client organisations

This job description is not intended to be an exhaustive list of duties to be performed by
the employee. This job description may be altered to reflect the needs of the charity.

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