Collections & Delivery Van Driver

Hi

Thanks for asking about our role of Collections & Delivery Van Driver.

We are a dynamic and professional group of people working to create a fairer society through

helping to improve the lives of people suffering homelessness and preventing people from becoming

homeless and we’re always looking forward to welcoming new, like-minded, people into our team.

This role helps the team to collect, sell and deliver pre-loved furniture. Our furniture stores cover

10,000ft2 and have a huge selection of household furniture and electricals – we offer a unique

selection of high quality and affordable items with new stock every single day. The proceeds from

selling the furniture help towards ending homelessness.

This is an important time for us as we meet the many challenges in the sector and in the whole of

society and we are always looking for ways to stay ahead of the field and to achieve more for the

people that rely on our services.

To find out more about our work, go to www.wearetrinity.org.uk

If you want an exciting challenge with an aspiring organisation then please write to us and tell us

about yourself and why you want to work with us and please include your current CV.

I look forward to hearing from you.

Best wishes,

Steve Hedley

CEO – Creating Exciting Opportunities

Why work for us?

Trinity is all about creating a fairer society through ending homelessness.

Homelessness in Britain is the result of treating housing as a commodity rather than a human right. It

is rooted in privilege, wealth and power and policies that are inconsistent with human rights –

neglecting or failing to respond adequately to the needs of the most disadvantaged in response to

crises or economic developments. The response should be clear: we must commit to ending

homelessness. This would, in fact, be in line with the global target to ensure adequate housing for all

by 2030, which was committed to in the UN’s sustainable development goals.

Why work for us…? Because we believe deeply in justice and we are a community of committed

people who want to make our lives count in leaving a legacy that makes the world a better place. We

have deeply held values and ethics and a high degree of self-directed performance. We have a

positive coaching culture and we are solution focussed. There is a genuine and deeply felt

commitment to continuous improvement and an aspirational approach to the future and we will not

stop until everyone has a home…or at least a bed for the night.

Other reasons:

Great people

We currently have a team of 50+ gifted, friendly, funny people and in this year’s staff survey scored

Trinity 9/10 as a place to work!

Flexible working

Some roles dictate that you’ve got to be somewhere at a certain time. Outside of this we value

autonomy and flexibility and we trust our people to manage their own time.

Above average local pay

Pension

Good annual leave

Maternity and paternity leave

We look after you when you’re sick or need time off

Self-directed learning

A day off for your birthday

And an all-expenses paid holiday (Okay… no free holiday)

“This is one of the

happiest places I’ve

ever worked. I look

forward to coming in

the mornings.”

What we do

Trinity Homeless Projects (Trinity) is a registered Charity working in West London and Slough to end

homelessness. Hillingdon is one of London’s largest Boroughs and we are the largest provider of

Supported Accommodation in the Borough. We currently have over 50 properties housing over 300

people. We employ full-time trained Coaches who offer between one and four hours coaching per

resident per week depending on need and risk. Resident’s needs and risks are reviewed by the Team

every week. Coaches are trained NLP Practitioners and receive monthly individual and team

coaching. We map our progress through a Strengths Chart that focuses on assets not deficits and this

year our ex-resident survey showed that 86% of people that move on from our Supported Housing

are still securely housed after 12 months, making Trinity a long-term solution to homelessness.

We run a Reconnection Service for people sleeping rough at Heathrow and our Day Service (SHOC)

in Slough work with about 100 people every week. We are also family coaches and help families from

UK, Afghanistan and Ukraine.

We have two large furniture recycling stores that deliver employment training and saves over 2,300

tons of C02 every year and we provide training and education to over 150 businesses, schools and

colleges in an effort to prevent homelessness and rough sleeping.

We have a strategy with mapped pathways that can provide a local system where no one need to

suffer homelessness again.

“Trinity is amazing, they
have taught me how
to be positive and how
to stay strong and
focussed on my life”

Our Pathway

Everyone has the right to a home…or at least a bed for the night

“Without Trinity
I don’t know
where I would
be, it’s made
me see life
again”

Life expectation in the UK currently stands at 80 years. If you are sleeping rough that almost halves to

43 years. Where we work the average time someone will have to sleep rough is 1.3 years and an

analysis of the services currently being provided shows that the vast majority are designed to

maintain people living on the streets rather than accessing housing.

We believe everyone has the right to a home or at least a bed for the night.

Our approach is to create a pathway of services that ensures everyone where we work has access to

a room and within as short amount a time as possible a home.

Van Driver

“The only way to do great work is to love what you do. If you haven’t found it yet, keep looking.

Don’t settle.” -Steve Jobs

The purpose of the Van Driver

We have two stores with 20,000 customers and three vans making over 40 collections and deliveries

a day. Assisting the team working in the stores and vans is essential; you can’t lift a wardrobe on your

own. The driver prepares the furniture for delivery as your Driver’s Mate rings the doorbell and

cheerily greet our customer. The driver closes the van as you Driver’s Mate leaflets the surrounding

houses advertising our stores. The team in the stores need to take breaks and we cover each other to

ensure our customers are always dealt with efficiently, the stores required regular cleaning and

sweeping, beds need to be made and furniture put together.

We’re trusted by our customers as we enter their homes, trusted to keep their carpets clean, their

walls unscathed and most of all we’re trusted to show the values of Trinity. We’re only as good as our

trust. We work to strengthen the relationships with our team and customers and seek to add value in

everything that we do and give support and learning at all times. We work flexibly and informally but

at all times draw from a strong foundation of measurable outcomes and indicators of success;

donations, sales, attendance and development.

At Trinity we have a sort of a ‘golden rule’, - our ongoing personal development and life processes

are linked with our work; this gives us the ability to model resourceful states and ensures equity as we

share our journey together.

Are you the right person?

Naturally, the success of our approach depends on having the right people with the personal

qualities. Few organisations place such a premium on a team member’s human qualities, personal

development processes and self-awareness. In this job, it really matters what kind of person you are.

Genuine friendliness in Team Members is essential and while there are necessary boundaries in this

work, these should be applied with sensitivity and discretion. It is important to be a good listener with

the ability to reflect back.

Open mindedness, a ready acceptance of people ‘where they are at’ and a democratic world view

according equality to all people, is the approach which really assists the processes at hand.

Physical fitness and strength is essential as is a driving licence.

Finally, on an idealistic but also attainable note, people who possess, develop and creatively employ

the qualities outlined above can effectively and enduringly find many ways of creating pathways

within themselves.

Thanks for taking to time to absorb all this and if this is for you, I really look forward to hearing from

you.

My very warmest regards,

Steve Hedley

CEO – Creating Exciting Opportunities

Terms and Conditions

Salary

Full-time salary is £30,000 p.a. for a 40 hour week.

We pay people on the last week of each month. Pay may be reviewed each year in Autumn.

Hours

8.45am – 5.15pm Tuesday -Saturday.

Leave

25 days annual leave

Pension

4% pension contribution

Performance

We monitor how people perform through job coaching every month and through annual appraisals.

We work to agreed objectives and assess achievement against these objectives and the

competencies for the role.

Probation

There is a six month probation period for new starters.

References

We only appoint someone if we are happy with their references, covering things such as character,

employment, health and eligibility to work in the UK.

Smoking policy

People are not allowed to smoke in any of our properties and whilst engaged in work. Smoking

breaks can only be taken in someone’s own time.

Location

Working from various Trinity locations across the London Borough of Hillingdon and Slough.

This is an outline of our current terms and conditions and is subject to annual review and

amendment, by consultation.