Clinical Systems Manager - 30 to 37.5 hours per week

Organisation: St Oswald's Hospice

Location: Newcastle Upon Tyne

Salary: £32,364 - £34,799 per annum full time

Job Type: 30 to 37.5 hours per week

Closing Date: 2026-03-01 23:59:59

Reference: Clinical Systems Manager - 30 to 37.5 hours per week

St Oswald’s Hospice is a renowned hospice dedicated to providing compassionate end-of-life care to individuals and their families. Our mission is to provide specialist palliative and end of life care to adults, children and young people in the north east of England.

Make a meaningful impact every day

Are you passionate about using technology to improve patient care? Do you enjoy supporting colleagues, solving problems, and making systems work better for everyone? If so, we’d love you to join our team as our Clinical Systems Manager.

About the Role

As our Clinical Systems Manager, you’ll play a vital role in ensuring that our clinical systems are reliable, accessible and set up to support safe, high-quality and efficient patient care. You’ll work closely with teams across the hospice, helping us meet our clinical, operational and regulatory responsibilities with confidence.

This is a fantastic opportunity for someone who enjoys collaboration, continuous improvement and making a genuine difference to the experience of both patients and colleagues.

What You’ll Be Doing

In this role, you will:

• Keep our clinical systems configured, maintained and optimised so they support exceptional patient care.
• Provide colleagues with friendly, inclusive training and easy-to-use guidance, helping everyone feel confident in using clinical systems.
• Ensure clinical data is accurate, secure and managed according to information governance and regulatory standards.
• Create clear documentation and standard operating procedures that promote safe, consistent system use.
• Work collaboratively to identify and deliver system improvements that enhance service quality across the hospice.

What You’ll Bring

• NVQ Level 3 or equivalent, or a diploma-level qualification (essential).
• At least 2 years’ experience working with clinical systems, ideally including SystmOne.
• A positive, solution-focused approach and a commitment to supporting colleagues and improving patient care.

Why Join Us?

You’ll be part of a warm, welcoming team committed to delivering compassionate care. Your work will have a direct impact on the quality, safety and experience of the services we deliver every day. We value curiosity, collaboration and continuous learning—and we’d love to support you in your professional growth too.

If you’d like to get a feel for the place, we’d love you to come for a look around.

Watch ‘Our Story’  here to find out more.

If you would like to download a detailed job description and person specification, please click here.

If after reading the job description you require further information or wish to arrange a visit please contact Christine Allen, Clinical Quality Lead on 01912850063 or christineallen@stoswaldsuk.org

We’re all for using AI to help us be more efficient in our roles, however, when it comes to job applications, we want to hear your voice, your ideas, your skills and experiences. If you’re thinking about using AI to help with your application, please take a moment to consider how well it reflects the real you. We’re keen to hear your story, in your own words, so please don’t be afraid to let your individuality come through

Due to the nature of this role in a hospice setting, we need to carry out an enhanced Disclosure and Barring Service check (DBS) if you are appointed.

You must have existing right to work in the UK for this role.

Want to find out more about why working in a Hospice could be the best job you’ve ever had?

Hospice UK have put together  this short video which highlights many benefits of working in a Hospice by sharing the views of hospice professionals and what working in a hospice means to them. This video has been filmed with clinical care team members but we think it gives you a great idea what it’s like to work in a hospice in a non-clinical role too!

You may have the option to join St Oswald’s Staff Pension scheme or option to continue with NHS pension scheme if applicable.

During your recruitment process we want to make sure that you bring your whole self and can be at your best. Please contact humanresources@stoswaldsuk.org if you need any support with your application or there are any adjustments you might need.

Closing Date: Sunday 1st March 2026

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found

Interview date: Wednesday 25th March 2026

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Disability Confident Leader

St Oswald’s Hospice is committed to equity and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.

We are a Disability Confident Leader and will offer interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

Please note in situations where we experience high-volume, seasonal and high-peak times, we will endeavour to meet this commitment but may have to limit the overall number of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website.